Skip to main content



How can we help you?


Druva Documentation

Clustered Hyper-V Backups Queue Indefinitely

Heads up!

We've transitioned to a new documentation portal to serve you better. Access the latest content by clicking here.

Problem Description

Backup of the clustered virtual machine will queue indefinitely, or fail with the backup window has expired.


One or more network interface/s are configured on the Hyper-V host with a gateway that cannot reach the internet.

Example network type: Closed iSCSI network for storage


  • Remove the gateway or alter the network interface binding order so the proper network interface is first. 
  • Please refer to Microsoft documentation for the specific Server OS version.
  • Configure the Order of Network Interfaces


  • Test the connection to the Druva cloud by using the following command from Windows PowerShell:Test-NetConnection -p 443
  • Verify the test is successful, and the correct source address is used. 

Example of a successful connection:

  • Was this article helpful?