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Druva Documentation

Clustered Hyper-V Backups Queue Indefinitely

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Problem Description

Backup of the clustered virtual machine will queue indefinitely, or fail with the backup window has expired.

Cause

One or more network interface/s are configured on the Hyper-V host with a gateway that cannot reach the internet.

Example network type: Closed iSCSI network for storage

Resolution

  • Remove the gateway or alter the network interface binding order so the proper network interface is first. 
  • Please refer to Microsoft documentation for the specific Server OS version.
  • Configure the Order of Network Interfaces

https://docs.microsoft.com/en-us/windows-server/networking/technologies/network-subsystem/net-sub-interface-metric

Verification

  • Test the connection to the Druva cloud by using the following command from Windows PowerShell:Test-NetConnection backup-phoenix.druva.com -p 443
  • Verify the test is successful, and the correct source address is used. 

Example of a successful connection:

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