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Druva Documentation

Unable to install inSync Connector

This article applies to:

  • OS: Windows
  • Product edition: inSync Cloud

Problem description

inSync Connector installation fails with the following error message.

inSyncConnectrInstallError.png

Error Message
Error Event ID 11935 
Product: Product: Druva inSync AD Connector Cloud 5.8 -- Error 1935. An error occurred during the installation of assembly 'policy.9.0.Microsoft.VC90.CRT,version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32-policy"'. Please refer to Help and Support for more information.

Resolution

Install the latest Microsoft Visual C++ Redistributable Package to be able to install the inSync Connector successfully. The package can be downloaded from Visual C++ download page.

Verification

After a successful installation, the inSync Connector gets listed in the installed programs in the Control Panel > Programs > Programs and Features.