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Druva Documentation

Send passwords by email option missing from UI when importing users using a CSV file

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This article applies to:

  • OS:  Windows, Linux
  • Product edition: inSync Cloud

Problem description

While importing users to inSync using a CSV file, the Send passwords by email button does not appear on the  UI.



The issue is caused when the Allow users to add device option is disabled in the profile assigned to the users.


  1. Log on to the inSync Management Console
  2. Click Profiles on the menu bar and click the profile name to which you plan to import the users using CSV.
  3. Go to Devices tab > User Settings.
  4. Click Edit.  The Edit Device Backup Configuration window opens.
  5. Under Device Settings for Users, select Allow users to add devices.

  6. Click Save
    After performing the above steps, the Send password by Email button must appear on the UI while importing users using a CSV file.