Users in the active directory are part of nested OUs (an OU within an OU). Sample screenshot of Nested OUs is below:
If we create an AD Mapping, pointing to the nested OU; none of the users within that OU show up in the “Import Users” wizard under the AD/LDAP Mapping.
If we create an AD Mapping pointing to the entire AD, i.e., at the root (All Users, All OU, All Groups); only then the users will show up in the “Import Users” wizard.
By default, importing users from Nested OU is disabled in our back-end database.
Please reach out to Druva inSync Support by creating a new support ticket from your Druva Support Portal, for further investigation.
Note: Even if Druva Support is able to enable the importing of users from Nested OU, inSync can detect only up to 3 levels of nested OUs as described in the below image: