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Druva Documentation

“Client version unsupported by server. (#100000044)” for GovCloud Customers

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Problem description

Below error is observed when Gov Cloud Admin is trying to activate Mac inSync client via IMD.

The installation works fine, however, the activation fails with this Error: Client version unsupported by server. (#100000044).

 

Cause

 

The incorrect inSync client version was used (Public client instead of GovCloud)

 

Traceback

 

InsyncClient.log

[2022-02-04 12:00:51,512] [ERROR] Connect2: error while connecting to server: govcloud.druva.com:443 Error: Client version unsupported by server. (#100000044).

[2022-02-04 12:00:51,513] [INFO] Auto-deployment failed, could not connect to server Client version unsupported by server. (#100000044)

 

Resolution

 

Gov Cloud Customers should only install Gov Cloud inSync clients which are supported for their tenant.

Download the latest Gov Cloud inSync client version and then activate the inSync client.

 

 

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