Skip to main content



How can we help you?


Druva Documentation

Backup on Mac device fails with a cross mark in system tray

Heads up!

We've transitioned to a new documentation portal to serve you better. Access the latest content by clicking here.


This article applies to:

  • OS: Mac
  • Product edition: inSync On-Premise (Client)

Problem description

The failed backup status of the inSync Client is displayed with a cross 'X' in the system tray, as shown below.



Backup may have failed due to network issues, and its notification is displayed with a cross in the system tray.


Traceback in inSync.cfg:

MD_STATS = {38L: {'allocated': 0L,
'bwLimit': 'LAN: 75%,WAN: 75%',
'bwUsed': 4093213,
'ended': 1541104488,
'errno': 0,
'filesMissed': 0,
'filesSynced': 215,
'filesTotal': 217,
'ignFilesMissed': 0,
'sizeTotal': 16942843,
'started': 1541104466,
'status': '',
'used': 682422644},
39L: {'allocated': 0L,
'bwLimit': 'LAN: 75%,WAN: 75%',
'bwUsed': 0,
'ended': 1541056413,
'errno': 4294967297,
'filesMissed': 0,
'filesSynced': 0,
'filesTotal': 0,
'ignFilesMissed': 0,
'sizeTotal': 0,
'started': 1541056408,
'status': 'Failed to backup. Check log for details.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.


Backup can fail due to many reasons, such as Network change, client configuration issues, or due to device going into sleep mode and so on. Initiate a manual backup and observe the status. If the backup continues to fail, contact Druva Support.
Include and exclude filters