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Druva Documentation

inSync Client does not backup My Pictures, My Music, and My Videos folders

This article applies to:

  • OS:  Windows
  • Product edition: inSync Cloud
  • Feature category: Backup

Problem description

inSync Client fails to back up My Pictures, My Music, and My Videos folders even after configuring the folders for backup in the user's profile on the inSync Management Console.

Cause

inSync Client version is lower than 6.0.

Resolution

Upgrade inSync Client to version 6.0 or later from the inSync Management Console. After the upgrade, inSync Client can back up the My Pictures, My Music, and My Videos folders.