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Druva Documentation

Uninstalling inSync Client

Summary

This article explains how to uninstall inSync client. The topics in this article are:

Uninstalling inSync client from a Windows computer

This section explains the process of uninstalling inSync client from a Windows computer.

Uninstalling inSync client

Before you begin: Make sure you have administrative privileges on the computer from which you want to uninstall inSync client. 

To uninstall inSync client: 

   1. On the Start menu, click All Programs > Druva inSync > Uninstall Druva inSync.
   2. Click Uninstall.
   If you are using inSync client v5.4; please follow the steps 3 - 5 mentioned below.
   3. After clicking Uninstall, a dialog box prompts you whether you want to retain inSync settings.
  •    If you want to retain inSync settings, click Yes.
  •    If you do not want to restain inSync settings, click No.
   4. After the uninstallation process completes, click Finish.

Manual removal of configuration details and inSync Share folder

Even if you uninstall inSync client your preferences and configuration details for inSync client, inSync client log files and the inSync Share folder (if the administrator has enabled inSync Share for you) is retained on your device. This is to safeguard you against data loss and redundant backups in case you uninstall inSync client accidently. These details are automatically used when you install inSync client again on your device. To uninstall inSync client completely, you must manually delete these files.To remove all configuration details and log files manually delete the following folders:

  • C:\inSync4
  • C:\Documents and Settings\<user name>\Local Settings\Temp\
  • C:\Program Files\Druva\
  • C:\Windows\Installer\<GUID>\inSyncIcon.exe
  • C:\Windows\Installer\<GUID>\HelpIcon.exe

To remove the inSync Share folder:

  • Manually delete the folder C:\user\<user name>\inSync Share

Note: Before deleting the inSync Share folder, backup the required files and folders inside it.  

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Uninstalling inSync client from a Mac computer

This section explains the process of uninstalling inSync client from a Mac computer.

Uninstalling inSync client

Before you begin: Make sure you have administrative privileges on the computer from which you want to uninstall inSync client.

To uninstall inSync client

    1. Open Launchpad.
    2. Under Utilities, click Uninstall inSync.
    3. Enter your password, and then click OK.
If you are using inSync client v5.4; please follow the steps 4 and 5 mentioned below.

   4. If you want to retain inSync settings, click Yes.
   5. If you do not want to retain inSync settings, click No.

You can also find the uninstaller under /Applications/Druva inSync. If you choose not to retain inSync settings, inSync will completely remove all configuration details and log files. However, if you choose to retain inSync settings by clicking Yes, inSync allows you to retain your preferences and configuration details on your device.

Manual removal of configuration details and inSync Share folder:

(Applicable only for releases prior to inSync v5.4)

Even if you uninstall inSync client, your preferences and configuration details for inSync client, inSync client log files and the inSync Share folder (if the administrator has enabled inSync Share for you) is retained on your device. This is to safeguard you against data loss and redundant backups in case you uninstall inSync client inadvertently. These details are automatically used when you install inSync client again on your device. To uninstall inSync client completely, you must manually delete these files.

To remove all configuration details and log files, manually delete the following folders:

  • /Users/<user name>/Library/Application Support/inSync
  • /Users/<user name>/Library/Preferences/com.trolltech.plist

To remove the inSync Share folder:

  • Manually delete the folder /Users/<user name>/inSync Share

Note: Before deleting the inSync Share folder, backup the required files and folders inside it.

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Uninstalling inSync client from a Linux computer

This section explains the process of uninstalling inSync client from a Linux computer.

Uninstalling inSync client

Before you begin make sure that you have super user privileges on the computer from which you want to uninstall inSync client.

Uninstalling inSync client from CentOS or RHEL

To uninstall inSync client
1. Use the following command to identify the inSync client version:

1 | rpm -qa | grep druva-insync-client


2. Run the following command to uninstall the inSync client:

1 | rpm -e druva-insync-client-<version>-<arch>

Uninstalling inSync client from Ubuntu

To uninstall inSync client
1. Use the following command to identify the inSync client version:

1 | dpkg --get-selections | grep druva-insync-client


2. Run the following command to uninstall the inSync client:

1 | dpkg -r druva-insync-client-<version>-<arch>

Removing configuration details and inSync Share folder

Even if you uninstall inSync client, your preferences and configuration details for inSync client, inSync client log files, and the inSync Share folder (if the administrator has enabled inSync Share for you) is retained on your device. This is to safeguard you against data loss and redundant backups in case you uninstall inSync client inadvertently. These details are automatically used when you install inSync client again on your device. To uninstall inSync client completely, you must manually delete these files.

To remove all configuration details and log files, manually delete the following folders:

  • /home/<user name>/.inSync
  • /opt/Druva

To remove the inSync Share folder

  • Manually delete the folder /home/<user name>/inSync Share

Note: Before deleting the inSync Share folder, backup the required files and folders inside it.

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