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Druva Documentation

How to perform a silent uninstall of inSync Client from a Windows device

Overview

This section describes the silent uninstall of inSync Client from Windows systems using:

Uninstall using wmic command

  1. Open Elevated Command Prompt (command prompt with admin privileges).
  2. Run the below-mentioned command to uninstall inSync Client.

    wmic product where "name like '%%Druva inSync%%'" call uninstall /nointeractive
     
  3. To remove the  installation binaries and logs which continue to reside on the device ( in inSync4 folder):
    1. If the device was used by multiple users, remove the binaries for a specific user using this command:

      rd /s /q C:\ProgramData\Druva\inSync4\users\<user_name>
       
    2. To remove the binaries for all the users from the device, use this command:

      rd /s /q C:\ProgramData\Druva\inSync4


      UninstallInSync1.png

Uninstall using the msiexec command

Use any of the following procedures to uninstall the client.

Uninstall using GUID : 

  1. Open Elevated Command Prompt (command prompt with admin privileges).
  2. Get GUID of the product installed using one of the following methods:
    1. Type 1: Find the registry key with GUID for inSync.

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{XXXXXXX-XXXX- XXXX-XXXX- XXXXXXXXX}
      Where XXXX represents the GUID/ identifying number of the device.
    2. Type 2 : Get the GUID from below mentioned PowerShell command:


      get-wmiobject -class win32_product



      UninstallInSync3.png
       
    3. Uninstall the inSync Client from the machine using the GUID obtained from the earlier step

      msiexec /x {XXXXXXX-XXXX- XXXX-XXXX- XXXXXXXXX}

      Where XXXX represents the GUID of the device.

      UninstallClientCmd.png 
       

Uninstall using msi package information:

  1. Open Elevated Command Prompt (command prompt with admin privileges).
  2. Uninstall the inSync Client using the command below.

    msiexec /x /q "C:\Users\<UserName>\Desktop\inSync5.8r42608.msi"

Syntax : msiexec /x /q <Path of msi package>