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Druva Documentation

Error while restoring data on client

Summary

This article explains what actions are needed when your restore fails. 

Restore errors and solutions

You may come across the following error messages when restoring your data:

  • Server Busy
  • Internal Error
  • Server not reachable

1. Server busy: This denotes that the inSync server is currently busy with backup/restore activity for other users. There are a limited number of connections that can be established with the server simultaneously. 

Solution : It would be ideal to wait for 30 – 60 minutes before trying again.

2. Internal Error: This means that there is currently some issue with reading your data from the server.

Solution : As a workaround, you can try to restore your data from another/older restore point. Contact your inSync administrator.

3. Server not reachable : It denotes that your inSync client application is not able to connect to the server due to a possible network issue.

Solution : Contact your inSync administrator.

Alternatives

You can also try below steps to restore your data:

  1.  inSync Web: Launch the inSync Web Restore using the URL provided by your Administrator and log in with your e-mail address and inSync password. Thereafter, try to restore your data.
  2.  Server Side Restore: Ask your inSync administrator to restore your data from the server Administration GUI and then provide it to you.
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