Failed to enable a device from inSync Management Console
This article applies to:
- OS: Windows, iOS, and Linux
- Product edition: inSync Cloud and On-Premise
- Feature category: Device authentication
inSync Administrator fails to enable a device from the inSync Management Console. For example, the error message displayed for a device name DDSPL1527 is displayed as follows:
The error occurs when the inSync Administrator tries to enable a device of a user in a preserved state.
Activate the user associated with the device and subsequently enable the device.