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Druva Documentation

Procedure for reactivating devices

Regarding the notification on July 10, 2016 for device re-activation, some end user devices will need to be reactivated. If you require assistance, please contact through the Support Portal or by email e-support@druva.com.

The devices can be reactivated using any one of the following options:

  • For Administrators: Integrated Mass Deployment (IMD) for automated reactivation of multiple devices
  • For Administrators/End users: Manual reactivation of the devices 

Please note that there will be no first backups or impact on network bandwidth post the reactivation as the reactivated devices are not considered as new devices.

All backed up data and previous snapshots will be available as before. In addition, there is no full scan after reactivation. The backup after reactivation will be incremental backup. 

Note:

After you reactivate the devices:

  1.  If a user has removed or deleted non-mandatory folders, these folders might re-appear on reactivation and result in user/customer quota usage. Reactivation clears the list of user's un-linked non-mandatory folders.
  2. Following end user settings will be overwritten by profile setting when a client reactivates.
    1. Backup interval
    2. Bandwidth Usage
    3. CPU Priority

User can reconfigure the settings if required.

IMD for automated reactivation of multiple devices

This section provides information about how administrators can use IMD for mass reactivation of multiple devices.

For detailed information, see Integrated mass deployment of inSync client.

Before you begin

From the inSync Master Management Console Settings page, ensure the following:

  1.  Generate a new IMD token if the old token has expired. 

 2. Disable the Activate only first device for every user option.

Procedure for activating devices using IMD

Click Reactivating devices using IMD v2 for details about reactivating Windows and Mac devices using IMD v2.

Click Reactivating devices using IMD v1 (legacy IMD mechansim) for details about reactivating Windows and Mac devices using the legacy IMD mechanism, IMD v1.

Manual reactivation of the devices 

The following procedure provides details about how administrators and end users can manually activate the deactivated devices. It also includes a sample email template that administrators can communicate to the end users.

Before you begin

Ensure the following:

  • You have the password for your inSync account.
    • If you are using your Active Directory credentials to activate inSync, then use your Active Directory password.
    • If you are using your single sign-on credentials to activate the inSync client, then leave the Password box empty.
    • If you are using the inSync password to activate the inSync client, use your existing inSync password.
  • You have the proxy server details. You require proxy server details only if the inSync client has to contact the inSync Server through a proxy server.

Procedure

  1. Double-click inSync icon. The Activate Your inSync window appears.
  1. Provide the appropriate information for each field.

Field

Action

Email

Type the email address for your inSync account.

Password

Type the password for your inSync account.

If you are using single sign-on credentials for your inSync account, keep the Password box empty. After you click Activate, a window appears. Type your single sign-on password in that window.

  1. (Optional) If the inSync client must contact the inSync Server through a proxy server, you are prompted to enter the proxy server details. For more information, see Configure proxy settings during activation.
  2. Click Activate.

For Client versions 5.5 and above, the device is automatically correctly replaced after entering the email and password.

For versions prior to Client 5.5, the Activation Options window is displayed, and users have to continue with the rest of the procedure:

Note: If the same device name already exists (the same device name was already activated for your username in inSync at an earlier point in time), inSync replaces the old device with the new device automatically. In such case, the following window appears and you can proceed directly to step 8.

  1. Click Replace my Existing Device, and click Continue.
        
        
  1. In the Select device to replace box, click the device you want to replace.

Note: Ensure that you select the same deactivated device and not add a new device in this scenario.

  1. Ensure that you do not select any option in ‘Select data to restore’. Latest data is already available on the device that you are reactivating. 
  2. Click Continue.

Contact Druva Support for any questions or assistance with reactivation of devices.

Email template for administrators

Here is a sample email template that administrators can send to the end users whose devices have been deactivated during the scheduled maintenance window:

Dear Clients,

Over the weekend, the Druva team updated the security configurations which has reset end user access.  We are in the process of re-activating devices and restoring your regular backup schedule. Once your device has been reactivated, you will be prompted for login.  For detailed instructions, see Manual reactivation of devices.

Please note, any scheduled backups over the weekend from Saturday July 9 at 5am UTC through to when your device is reactivated will not have occurred and you should take extra care to ensure the next backup is completed.  

We will be validating through the week to ensure your backups are functioning normally.  If you have any questions, please contact us at XXXX@customer.com for assistance.  

Thanks,

IT

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