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Druva Documentation

How to unlock a user in inSync

Article by Jabir Sheikh Case number 210496
Approved by   Article type Public
Feature Category DCP Product Edition inSync Cloud


Navigating to the user summary page displays the user status as Locked.



  • The user’s password has expired
  • The user’s password needs to be reset for various reasons


To resolve the above issue, the admin needs to reset the password for that particular user. Refer to the below password reset article for the exact steps:

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