Skip to main content



How can we help you?


Druva Documentation

Troubleshooting Error: Access restricted while accessing inSync Cloud

Heads up!

We've transitioned to a new documentation portal to serve you better. Access the latest content by clicking here.

This article applies to:

  • Product edition: inSync Cloud

Problem description

While trying to access, you may encounter following error.



The above error occurs when Geo-fencing is enabled for inSync Cloud.

Geo-fencing policy empowers you to restrict access to inSync from outside your corporate network based on the user role. It helps you control, monitor, and protect your data from unauthorized access from outside the organization.


To access inSync console, you need to be in your corporate network that has been configured by your administrator.
If you have accidentally enabled Geo-fencing, try to login using the network that you have specified under Geo-fencing on the Networks tab fn your inSync Management Console or contact Druva support to disable it.