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Druva Documentation

Troubleshooting error 2502 while installing inSync Client



This article applies to:

  • OS: Windows
  • Product edition: inSync Client 

Problem description

The following unexpected error is displayed while manually installing Druva inSync Client on a Windows system.


Microsoft Windows installer crashes while installing the inSync Client.


Before you begin, verify if you have full access to c:\windows\temp.

Run the System File checker (SFC) tool scan tool using the following steps to resolve this issue:

  1. On the Windows system, click Start and go to All Programs > Accessories.
  2. Right-click Command Prompt and click Run as administrator. Provide the administrator password if required.
  3. On the command prompt, run the following command:

    The command scans all the protected system files and replaces incorrect versions with the correct Microsoft versions.
  4. On completion of the scan, restart the system. 


Verify if inSync Client installation succeeds using Druva inSync MSI installer.