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Druva Documentation

Troubleshooting error - invalid email-id and username or password while executing the script for reporting APIs

 

 

This article applies to:

  • OS:  Windows OS running PowerShell
  • Product edition: inSync Cloud

Problem description

The following error is displayed on running the script to generate the API reports:

Invalid email-id/username or password.

Cause

  • Email address mismatch (case sensitive)
  • Access token for inSync APIs is expired

Resolution

For email address mismatch:

  1. Log on to inSync Management Console.
  2. Go to Settings > Access Token tab.
  3. Under Access token for inSync APP, copy the email address displayed against Generated by field.


     
  4. Replace the <username> in the script with the email address copied in the earlier step.
    For example, you need to replace the <username> in bold text in the code snippet below:
    Example:
    $secpasswd = ConvertTo-SecureString "<Access-Token>" -AsPlainText -Force
    $Cred = New-Object System.Management.Automation.PSCredential ('<username>’, $secpasswd)
    $user = Invoke-RestMethod -Method 'Get' -uri "https://<On-prem-Master-FQDN-OR-IP:port>/api/reports/v1/users" -Credential $Cred

    See: How to create custom reports in CSV using PowerShell and Rest API? for more information. 

For expired access token:

  1. Log on to inSync Management Console.
  2. Go to Settings > Access Token tab.


     
  3. Click Create New Token  and  click Continue  on the Create New Token dialogue. This will expire the earlier token.


     
  4. You can optionally set the expiry date and click Create.


     
  5. Copy the newly generated token and replace the access token boldfaced in the script example below:



    Example:
    $secpasswd = ConvertTo-SecureString "<Access-Token>" -AsPlainText -Force
    $Cred = New-Object System.Management.Automation.PSCredential ('<username>’, $secpasswd)
    $user = Invoke-RestMethod -Method 'Get' -uri "https://<On-prem-Master-FQDN-OR-IP:port>/api/reports/v1/users" -Credential $Cred

Verification

Verify if you can successfully execute the PowerShell command.