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Druva Documentation

Antivirus recommendations for inSync/Endpoint client

Overview

Antivirus or third party encryption programs may sometimes lock actively used files or folders of other applications. Specifically anti-virus programs are known to lock files while running a real time or on-access scan.

If any such third party application locks inSync application files or folders which contain configuration or logs, it may result in corruption or unexpected behavior. Hence, Druva highly recommends you to add exclusions for inSync application and configuration paths.

Click the following links to view the antivirus recommendations for the respective component:

  1. inSync Cloud (AD connector and Cloud Cache)
  2. inSync Client

FAQs

Why inSync directories should be excluded from antivirus scans?


Ideally, paths related to inSync server must not be scanned. Most antivirus applications lock the frequently accessed files to scan them. This may cause database corruption. When data is uploaded to the data folder, references for actual data are stored under database files. If an antivirus application locks the database files, inSync server may not be able to update the database causing loss of references.

In some scenarios, antivirus application tends to delete/quarantine the database/data/the database log files that are frequently accessed and modified, assuming them as malware activities. This leads to storage corruption.

To address such a situation, inSync has an inbuilt mechanism that reports antivirus scans via an alert. inSync uses detectav.exe utility to detect whether an antivirus application is scanning inSync folders. Even though detectav.exe is not a malware, some applications may report it as one.

My antivirus application is reporting a malware in the inSync folder. What is the cause?

Check if your antivirus application is reporting detectav.exe placed by inSync on all the inSync Server folders as malware. This file checks if the inSync Server binaries, configuration database, Storage path are being scanned by an anti-virus.

 


Antivirus Recommendations for inSync Cloud

In case of Cloud, there are three identities from where you need to set the exclusions.

  • AD Connector Server
  • Cloud Cache Server
Antivirus Recommendations for AD Connector Server
Folders to be excluded C:\inSyncADConnector
C:\Program Files\Druva
Processes to be excluded  inSyncADConnector.exe
inSyncADConnectorCfg.exe
inSyncADConnectorSVC.exe
Antivirus Recommendations for CloudCache Server
Folders to be excluded C:\Program Files\Druva
C:\inSyncCacheServer
Data folder Path (Contains the Data component configured on CloudCache Server)
Processes to be excluded  inSyncCacheServer.exe
inSyncCacheServerSVC.exe

Antivirus Recommendations for inSync Client

 

For inSync  Client version 7.1.0 and below, please use the following list of exclusions:

 

On Windows

On Mac

On Linux

Folders to be excluded

C:\ProgramData\Druva\inSync4
C:\Program Files\Druva (For 64 bit machines)
C:\Program Files (x86)\Druva (For 32 bit machines)

 

C:\Program Files (x86)\Druva\inSync
C:\Program Files (x86)\Druva\inSync\amd64

/Users//Library/Application Support/inSync
/Users//inSync Share

/Data/Application/druva/insync/contents/resources/insync/contents.MacOS

/Data/Application/druva/insync/contents/resources/insync/contents.MacOS

 

*The above processes are hidden, however, you can run "ls -al" in the terminal and see the process.

/opt/Druva

/home/<user name>/.inSync

/home/<user name>/inSync Share

Processes to be excluded 

inSync.exe:- C:\Program Files (x86)\Druva\inSync

inSyncAgent.exe:- C:\Program Files (x86)\Druva\inSync

inSyncCPHwnet64.exe:- C:\Program Files (x86)\Druva\inSync\amd64

inSyncUSyncer.exe:- C:\Program Files (x86)\Druva\inSync\amd64

inSyncUpgrade.exe:- C:\Program Files (x86)\Druva\inSync

inSyncDecommission:- /Data/Application/druva/insync/contents/resources/insync/contents.MacOS
 

inSync:- /Data/Application/druva/insync/contents/resources/insync/contents.MacOS

The above processes are hidden, however, you can run "ls -al" in the terminal and see the process.

inSync

 

For inSync Client version 7.2.X onwards, please use the following list of exclusions:

 

On Windows

On Mac

On Linux

Folders to be excluded

C:\ProgramData\Druva\inSync4
C:\Program Files\Druva (For 64 bit machines)
C:\Program Files (x86)\Druva (For 32 bit machines)

 

C:\Program Files (x86)\Druva\inSync
C:\Program Files (x86)\Druva\inSync\7.5.0\amd64
C:\Program Files (x86)\Druva\Druva\inSync\7.5.0\amd64
 

/Users//Library/Application Support/inSync
/Users//inSync Share

/Data/Application/druva/insync/contents/resources/insync/contents.MacOS

/Data/Application/druva/insync/contents/resources/insync/contents.MacOS

 

*The above processes are hidden, however, you can run "ls -al" in the terminal and see the process.

/opt/Druva

/home/<user name>/.inSync

/home/<user name>/inSync Share

Processes to be excluded 

inSync.exe:- C:\Program Files (x86)\Druva\inSync\7.5.0\amd64

inSyncAgent.exe:- C:\Program Files (x86)\Druva\inSync\7.5.0\amd64

inSyncCPHwnet64.exe:- C:\Program Files (x86)\Druva\inSync\7.5.0\amd64

inSyncUSyncer.exe:- C:\Program Files (x86)\Druva\inSync\7.5.0\amd64

inSyncUpgrade.exe:- C:\Program Files (x86)\Druva\inSync\7.5.0\amd64

inSyncDecommission:- /Data/Application/druva/insync/contents/resources/insync/contents.MacOS
 

inSync:- /Data/Application/druva/insync/contents/resources/insync/contents.MacOS

The above processes are hidden, however, you can run "ls -al" in the terminal and see the process.

inSync

 

 
For inSync  Client version 7.5.1 and above,please use the following list of exclusions:  

Please note inSync client 7.5.1 is 64 bit client.

 

 

On Windows

On Mac

On Linux

Folders to be excluded

C:\ProgramData\Druva\inSync4
C:\Program Files\Druva (Only For 64 bit machines)
 

 

This client version for MacOS has not been released yet.

/opt/Druva

/home/<user name>/.inSync

/home/<user name>/inSync Share

Processes to be excluded 

inSync.exe:- C:\ProgramFiles\Druva\inSync\7.5.1\amd64

inSyncAgent.exe:- C:\ProgramFiles\Druva\inSync\7.5.1\amd64

inSyncCPHwnet64.exe:- C:\ProgramFiles\Druva\inSync\7.5.1\amd64

inSyncUSyncer.exe:- C:\ProgramFiles\Druva\inSync\7.5.1\amd64

inSyncUpgrade.exe:- C:\ProgramFiles\Druva\inSync\7.5.1\amd64

This client version for MacOS has not been released yet.

inSync

 

For any further queries, contact Druva technical support