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Druva Documentation

Unable to add or activate a device client

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This article applies to:

  • OS: Mac and Windows
  • Product edition: inSync Cloud and On-Premises

Problem description

  • If the inSync Client user tries to add a device to activate inSync Client, the following error is displayed.

Where BYOD is bring your own device.
In the inSync Client logs, the message is logged as follows:

[2017-06-12 12:59:34,709] [INFO] Interactive activation log: You can not add a new device as BYOD is disabled for you. Please contact your inSync Administrator for details.

  • If you try to reset the password for the same user, you see the following error on the inSync Management Console.

    Failed to reset password for 1 user(s). Users not allowed to add end points.





This issue occurs if the Allow users to add devices setting is disabled in the profile assigned to the user. You can configure this setting for a profile under Endpoints tab > User Settings > under Allow users to change following settings - Backup Settings..


  1. On inSync Management Console, click Profiles on the menu bar.

  2. Click the profile name to edit the profile settings.

  3. Click Edit on the top right corner and select Endpoints 

  4. Under the User Settings - Allow users to change following settings, enable the option - Allow users to add devices.

  5. Click Save.