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Druva Documentation

inSync fails to update last connected date with device backup

This article applies to inSync Cloud.

Problem description

inSync fails to update the last connected date of the device on the inSync Management Console when it updates the the backup status. Hence, the last connected date displayed is much before the backup date.

Device_Summary.png

Cause

The wpsapi.dll file located at C:\Program Files (x86)\Druva\inSync get corrupt on the the affected device. Hence, stale device location and last connected date are displayed on the console.

Device_Summary_DLP.png

Resolution

  • Upgrade inSync Client to the latest version on the device.
  • If the latest inSync Client is already installed on the device, reinstall the client to refresh all the dll libraries.  
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