Getting Error “Service Not Found” while doing a Data copy
Cause
Supported SFDC storage regions are not assigned to the Druva SFDC environment.
Overview
When we start doing a Data Copy we get an Error message “Service Not Found” in the Tasks.
Procedure
-
When a Data copy task is triggered the task fails with the Error Message “Service Not Found”.
-
To check the error message go to the “Tasks” tab, the task would fail with the above error message.
-
The above error we get because the storage region was not updated in the Project in Druva salesforce App.
-
To check the settings Login to Druva SFDC app-->Click on "Settings".
-
Click on "Projects"--> Under "My Project" drop down, click on "Edit"
-
Check if the "Preferred Region" is updated or not.
-
If it is updated, kindly retrigger the Data copy job. And if the storage region is not updated, check if you can select the storage region from the dropdown.
-
If you are not able to see any storage region kindly contact support for further investigation.