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Druva Documentation

inSync fails to back up OneDrive folder

This article applies to:

  • OS:  Windows 10 Version 1709
  • Product edition: inSync Cloud

Problem description

Windows 10 Fall creators update 1709 has implemented a feature titled Files on-Demand in OneDrive. If Files On-Demand is enabled, OneDrive folder becomes non-readable due to change in its properties. 

Resolution

To ensure continued backups from OneDrive folder, you need to disable the Files On-Demand feature using the following steps:

  1. Right-click on the OneDrive icon on the taskbar and click Settings.

    OneDriveSettingsMenu.png
  2. On the Settings tab and clear the checkbox under Files On-Demand.

    DisableFilesOnDemand.png
  3. Click OK.
    inSync will start detecting the OneDrive folder again and will backup this folder.