Skip to main content

 

Druva Documentation

How to create a case on the customer portal

Overview

This article explains how to create a new case on the customer portal.

Procedure

  1. Visit Druva support.
  2. Log on to the customer portal.
  3. Click Submit a Case.
  4. Enter the issue details.
  5. Click Choose File to attach required screenshots of the error page or log files.
  6. Click Submit a case to create a case.

You can view all your open and closed cases. 

  1. In the Filter drop-down list, select the required option to view your cases as shown in the following screenshot:

You can also reopen a closed case. 

  1. In the Filter drop-down list, select the All closed cases option, and select the required closed case to reopen.

When a case is created, you can see the updates on the customer portal as shown in the following screenshot: