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Druva Documentation

How to create a case on the customer portal

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Overview

This article explains how to create a new case on the customer portal.

Procedure

  1. Visit Druva support.
  2. Log on to the customer portal.
  3. Click Submit a Case.
    Submit_case.png
  4. Enter the issue details.
    Case_details.png
  5. Click Choose File to attach required screenshots of the error page or log files.
  6. Click Submit a case to create a case.

You can view all your open and closed cases. 

  1. In the Filter drop-down list, select the required option to view your cases as shown in the following screenshot:
    Case_filter.png

You can also reopen a closed case. 

  1. In the Filter drop-down list, select the All closed cases option, and select the required closed case to reopen.

When a case is created, you can see the updates on the customer portal as shown in the following screenshot:
Case_updates.png