When you are upgrading the inSync Client to the latest available version, the following warning message might pop up.
An open handle by a third party application or the Operating System on the inSync processes may cause this issue.
Stop the Druva inSync Client service.
net stop inSyncCPHService
Stop the inSyncAgent.exe from TaskManager
TASKKILL.exe /f /im inSyncAgent.exe
Initiate the inSync Client upgrade process.
- This part can be added to the installation script during deployment if the clients are facing open handles due to the Operating System.
- For open handles due to security software, add exclusions for inSync Client as per the instructions given in Antivirus recommendations for inSync Client.