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Druva Documentation

How to resolve a Misconfigured Folder alert

 

Overview

After back-up jobs complete, a Misconfigured Folder alert is displayed on the inSync Management Console. The path of the folder path where the alert is displayed along with the alert.

This alert might occur in either of the following scenarios:

  • Scenario 1: The folder configured for backup does not exist on the user’s device.
  • Scenario 2: inSync does not have the required access rights on the user’s device for that folder. This scenario applies only to MacOS.
     

Resolve the misconfigured folder alert

Resolution for Scenario 1

  1. Log in to the inSync Management Console.
  2. Click Profile > profile name of the profile that is associated with the user. 
  3. Click Devices tab > Laptops & Desktops tab and click Edit.
  4. Click the relevant OS tab (Windows or Mac or Linux).
  5. Verify the folder path and the syntax. For verification, try accessing the path on the user's device.
  6. If the folder path syntax is correctly added, then verify if the user’s device on which the error was displayed, has that path or not.
  7. Do one of the following:
    • If you or the user doesn’t want that folder to be backed up, remove the folder from the list of folders configured for back up for that profile. You can take the same action if the folder is not present on the user’s device. This will resolve the error during the next backup job.
      The best practice is to create a copy of this profile, remove the folder from the list of backup folders, and associate this newly created profile with the user who owns the device. This ensures that other users of the old profile are unaffected by the changes. 
    • If you don’t want to edit the profile, ask the user to create an empty folder on that particular path. inSync will back up the empty folder. This will resolve the error during the next backup job. 

Resolution for Scenario 2

  1. Log in to the inSync Management Console.
  2. Click the bell icon (Alerts) to view the misconfigured folder alert. 
  3. Take a note of the device name.
  4. Click Users and click the name of the user who owns the device mentioned in the alert.
  5. Click More > Download Debug Logs to download the latest backup logs for all the devices associated with the user.
  6. Extract the zip file and go to the folder that has the device name that you noted in point 3.
  7. Search the logs for the date on which the error appeared. The logs are in the following format: inSync Client.<date>.logs
  8. Open the log file.
  9. Search for the folder name for which there was an alert. You will see a warning log that states that access was denied to this folder path.
  10. Go to the user's device and provide inSync Full Disk Access for that device. This will resolve the error during the next backup job. 

Muting the Alert

You can also choose to mute the alert from the inSync Management Console. Muting the alert will not interrupt backup jobs. 

To mute the alerts, complete the following steps:

  1. Log in to the inSync Management Console.
  2. Click the bell icon (Alerts) and then click Settings and Subscription.
  3. Search for Misconfigured Backup Folder in the Alert Type list and select it.
  4. Click Edit and select the Mute Alert Type check box. 
  5. Click Save.

 Muting this alert will also suppress any alerts related to misspelled file paths for folders that are configured for back up for any profile.