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Druva Documentation

401 error during data download using inSync Direct Download utility

This article applies to:

  • Product edition: inSync Cloud

Problem description

While trying to download data using inSync Direct Download utility, the download fails with the error 401 Invalid Credentials.

Cause

The error is displayed in case of :

  • The credentials of the administrator account used in the following command are incorrect.
    inSyncDirectDownload.exe -u <admin email id> -p <admin password> -l <location for downloading the data> -c <location of the csv file>
  • The administrator does not have enough privileges to download legal hold users data. 
  • The token copied from ‘Access token for inSync APIs’ may have expired or is incorrect.

Traceback

{snippet}
2018-09-24 13:15:35,295 [ERROR] - 401 Invalid credentials for webdav access while downloading metadata for user: abc.xyz@druva.com, device: TestDevice, and webdav url: https://testurl.com/webdav/2016-002614/GARG/
{snippet}

Resolution

  1.  Ensure that the admin credentials used in the following command are correct.

    inSyncDirectDownload.exe -u <admin email id> -p <admin password> -l <location for downloading the data> -c <location of the csv file>
  2. Perform the data download using a Cloud Administrator or Legal Hold administrator account. 
  3. Use the correct inSync token in the following command:

    inSyncDirectDownload.exe -u <admin email id> -p <Token> -l <location for downloading the data> -c <location of the csv file>