Skip to main content

How can we help you?

Druva Documentation

Windows Installer prompt appears when running the IMD Script for deploying new users

Problem description

When running the Integrated Mass Deployment (IMD) script for deploying new users,  a Windows Installer prompt appears.



This issue occurs due to the incorrect syntax of the IMD script.


Ensure that the following prerequisites are met:

  • The path to the inSync MSI installer and server Fully Qualified Domain Name (FQDN) are enclosed in double quotation marks (")
  • The token value is enclosed in a single quotation mark (')

The following example snippets display the correct syntax and incorrect syntax of the IMD script.

Correct syntax

msiexec /qn /i “\\sharelocation\inSync.msi” TOKENV4='11-123this0is0a0sample0token0123' SERVERLIST=""

Incorrect syntax

msiexec /qn /i \\sharelocation\inSync.msi TOKENV4='11-123this0is0a0sample0token0123' SERVERLIST=""

See also

For more information about parameters used with the IMD script, refer IMD Command Parameter details.