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Druva Documentation

Windows Installer prompt appears when running the IMD Script for deploying new users

Article by:

Rahul Dhake

Case number: 00167877

Publish date:


KB ticket: 


Approved by:  Udaysingh Chauhan Article type: Public
Feature category: Installation and Configuration Product edition: inSync Cloud

Problem description

When running the Integrated Mass Deployment (IMD) script for deploying new users,  a Windows Installer prompt appears.



This issue occurs due to the incorrect syntax of the IMD script.


Ensure that the following prerequisites are met:

  • The path to the inSync MSI installer and server Fully Qualified Domain Name (FQDN) are enclosed in double quotation marks (")
  • The token value is enclosed in a single quotation mark (')

The following example snippets display the correct syntax and incorrect syntax of the IMD script.

Correct syntax

msiexec /qn /i “\\sharelocation\inSync.msi” TOKENV4='11-123this0is0a0sample0token0123' SERVERLIST=""

Incorrect syntax

msiexec /qn /i \\sharelocation\inSync.msi TOKENV4='11-123this0is0a0sample0token0123' SERVERLIST=""

See also

For more information about parameters used with the IMD script, refer IMD Command Parameter details.