Unable to create new administrator - Email address already registered
Problem description
When you create a new administrator you get the following error message:
"Email address already registered."
This error occurs when the email address is already in use by another administrator.
Cause
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Check if the administrator already exists with the same email address in your Druva inSync instance.
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Now one administrator can be noticed in the above image; however, make sure you are logged in as Druva Cloud administrator, not as product administrator.
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When you are logged in as Druva Cloud Administrator you can see all the administrators in your instance.
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Verify if the administrator that we are trying to create already exists.
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After you ensure that the administrator with the same email address is not added in your instance. Contact Druva Support to verify if this administrator is added in another instance.