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Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app

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Problem description

When configuring Microsoft 365 on the inSync Management Console with the Microsoft 365 Global Administrator credentials, the following error occurs:

KB_M365_authorization_error.png

Cause

The app is disabled on the Azure portal.

Resolution

  1. Log in to the Azure portal using the Global Administrator credentials.
  2. Navigate to Azure Active Directory -> Enterprise Applications.
  3. Search for 'Druva inSync' application.
  4. Switch the Enable users to sign-in toggle.

M365_Azure_Enable_user_sign_in.png

The Druva inSync application is enabled. You can reconfigure the Microsoft 365 application.