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Druva Documentation

Email Body is blank while resetting the inSync password for an inSync User

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Problem Description: 

inSync user requested for the inSync Password to be reset. However, when the inSync Admin logs in to the inSync Admin UI -> clicks on Users -> selects the required user -> clicks on ellipsis -> Reset Password, he sees a blank section under Email Body in the password reset wizard: 

 

This also led to the end-users receiving a blank email without any link for a password reset.

 

Cause: 

The subject and the Email Body were deleted sometime in the past. These changes got auto-saved for all future password resets.

Resolution / Workaround:

 

  1. Log in to the inSync Admin Console and go to the Users page.

  1. Select the required user -> click on ellipsis -> click on Reset Password: 

 

 

  1. In the Subject Line, you may either enter a custom subject line as per your choice OR enter the old default subject line which is: 

 

Your Druva inSync password has been reset

 

  1. In the Body, enter the following text: 

 

Hi %USER%,

 

Your inSync password has been reset.

 

Use the following credentials for your inSync client:

 

Server URL: %SERVERS%

Email id: %MAIL%

Password: %PASSWORD%

 

 

  1. Now click on Reset Password -> request the end user to look out for an email from “cloud.admin@druva.com” with the above subject line for password reset.

 

These changes will get auto-saved.

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