inSync user requested for the inSync Password to be reset. However, when the inSync Admin logs in to the inSync Admin UI -> clicks on Users -> selects the required user -> clicks on ellipsis -> Reset Password, he sees a blank section under Email Body in the password reset wizard:
This also led to the end-users receiving a blank email without any link for a password reset.
The subject and the Email Body were deleted sometime in the past. These changes got auto-saved for all future password resets.
Resolution / Workaround:
Log in to the inSync Admin Console and go to the Users page.
Select the required user -> click on ellipsis -> click on Reset Password:
In the Subject Line, you may either enter a custom subject line as per your choice OR enter the old default subject line which is:
Your Druva inSync password has been reset
In the Body, enter the following text:
Your inSync password has been reset.
Use the following credentials for your inSync client:
Server URL: %SERVERS%
Email id: %MAIL%
Now click on Reset Password -> request the end user to look out for an email from “firstname.lastname@example.org” with the above subject line for password reset.
These changes will get auto-saved.