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Druva Documentation

How to fix default application logo upon inSync Client upgrade

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This article applies to:

  • OS: macOS 10.12 and later
  • Product edition: inSync Cloud


Upon upgrade to inSync Client version 6.5.0 on macOS, some of the Mac devices display the default application logo on the Dock instead of the actual inSync launcher.png logo.

This article provides the steps to resolve the default application logo issue.
Perform the steps provided in Option 1 to resolve the issue. If the issue is not resolved then perform the steps provided in Option 2.

Option 1: Reset icon cache

  1. Click Applications > Utilities > Terminal to open the Mac Terminal.
  2. Run the following three commands in the following sequence: 
    • sudo find /private/var/folders/ -name -exec rm {} \;
    • sudo find /private/var/folders/ -name -exec rm -rf {} \;
    • sudo rm -rf /Library/Caches/ 
  3. Restart the device. 

Option 2: Reset and restart Dock

This procedure removes the non-default icons from the Dock.

  1. Click Finder.
  2. Hold the Option key and click Go menu.
  3. Select Library. You can now release the Option key.
  4. Select the Preferences folder and identify the file
  5. Delete the file.
  6. Click Applications > Utilities > Terminal to open the Mac Terminal and run the following command:
    killall -KILL Dock
  7. Restart the device. 
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