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Druva Documentation

How to remotely stop the inSync Client and kill inSync related processes?

This article applies to:

  • OS:  Windows
  • Product edition: inSync Cloud

Overview

Following are few important Use Cases or Scenarios where this article would come in handy-

  • When there is a need to modify the CFG file located at C:\inSync4\users\username folder, the inSync service needs to be stopped and started for the changes to take effect.
  • When there is a client db corruption and C:\inSync4 folder needs to be renamed. In this scenario, the running inSync processes needs to be killed manually from task manager.
  • When inSync agent sometimes doesn't launch and existing process needs to be killed.

The processes for inSync client are as follows-
- inSyncAgent.exe
- inSyncCPHwnet64.exe 
- inSyncUSyncer.exe 
All the above binaries are located at C:\Program Files (x86)\Druva\inSync 

GUI 

  1. From the remote machine, open services console.
  2. Click on Action tab - Connect to another computer. 
  3. Browse and select the desired client machine - click on OK.
  4. If the connectivity is fine, then it should open up the services console for the other machine. 
  5. You can then stop/start the Druva inSync Client service easily. 

Command line

You can stop the services remotely using command line utility named PsExec.

Download Link: https://technet.microsoft.com/en-us/sysinternals/psexec.aspx
Usage: psexec [\\computer[,computer2[,...] | @file]][-u user [-p psswd][-n s][-r servicename][-h][-l][-s|-e][-x][-i [session]][-c [-f|-v]][-w directory][-d][-<priority>][-a n,n,...] cmd [arguments]

Force Close inSync processes remotely

To force close any running inSync processes after stopping the service (inSyncCPHwnet64.exe),
Connect using command

Tasklist /S remote system (name or IP address) /U username /P password 

once connected, you should see all the processes running on the remote machine.

You can kill the inSync processes using the command

Taskkill /S remote system /U username /P password /IM Process 

Example: Taskkill /S remote system /U username /P password /IM inSyncAgent.exe