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Druva Documentation

Error while installing Druva inSync client

 

Problem description


When you try to install inSync Client on Windows, the following error is displayed:

" The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package "inSync.msi" in the box below." 

Cause

The previous inSync un-installation was not completed successfully and some leftover registries might cause issues.

Resolution

1. Open services.msc > Windows installer.  Restart the service and set it to automatic.

2. Open RegEdit > Goto > HKEY_CLASSES_ROOT\Installer\Products

3. Search for product name: insync in the right pane. Take the backup of the registry and delete the registry GUID.

4. Restart the machine and try the installation.