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Druva Documentation

Cloud Apps FAQs

This article applies to:

  • OS: Windows, Mac, and Android
  • Product edition: inSync Cloud


Can I use a normal User to configure Cloud Apps backup?

No. You will need to use an Admin Account for the associated CloudApps (Exchange Admin or Google Admin) which at least has a read access to all the users.

Manually triggered Cloud Apps backups succeed, but scheduled backups fail.

Scheduled Cloud Apps backups succeed  if both the below conditions are satisfied:

  • The concerned user has a device configured for the user account.
  • An AD Connector must be configured in customer’s environment and must be connected to the cloud.

If the above conditions are satisfied, but backups continue to fail, contact Druva Technical Support

I do not see the Mappings tab in Data Sources > Cloud Apps page.

This feature may be disabled for your Cloud Instance. Please contact Druva Technical Support.  for this request.

Do we require a separate License for Cloud Apps?

Yes. You can contact your Account Manager or  Druva Technical Support for more information.

Is SharePoint needed for O365 Backups?

Yes. SharePoint configuration is required for O365 backups. Hence, we require O365 Subscription which includes SharePoint.

I have O365 Home Subscription. Can I configure O365 backups using inSync?

No. You must have Business Subscription which includes Exchange and SharePoint Online License.

I do not see all the content under restore on the admin page.

Please refer below articles for the details of data that is backed up from GApps and O365.

Can Administrators restore emails to the user's device?

Administrators cannot restore the data on user’s machine. However, they can restore emails to user’s Cloud App account directly.

Users are not able to see 0365 data on restore page.

Users can see only OneDrive data in the user’s restore page. All other Cloud Apps data is accessible to the Administrators and not to the users  by default.

Can an administrator restore data from one Cloud App account to another?

Yes. An Administrator can restore data from one Cloud App account to any other inSync user’s Cloud App account.

Is there a way to view the actual progress of a Gmail backup, as one can see in case of Google Drive backups?


Can we specify a different user instead of the original user to restore Google Drive data?

The data can be restored only to the original user's device. 

What is the solution to recover the Gmail/Google Drives data of a user who has separated from our enterprise?

You need to reactivate the user's inSync and Google accounts. The user must have an inSync account to back up the Google data (Gmail/GDrive). For restore, Druva recommends restoring the Gmail data to a new mailbox, instead of restoring it to the user's existing mailbox.