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Druva Documentation

How to add a deleted Cloud Apps account back to inSync for backups

 

Overview

This article applies to inSync Cloud. If a user's Cloud App account was deleted, inSync Management Console cannot add the same account back for the same user to perform backups. This procedure describes the alternative method to configure such a Cloud App account again for the same user.

Note: Since the old CloudApps account was deleted, the old backup data is lost and cannot be recovered. Recreating the CloudApps account will result in a first full backup.

Add a deleted Cloud App account for backup

Before you begin

  • Ensure the Cloud App is enabled.
  • inSync user's email address must match the address registered with the Cloud App

Procedure-1

  1. Identify the inSync user for whom the Cloud App account was deleted.
  2. Move the inSync user to a different profile in which Cloud Apps is enabled.
    This will automatically add the Cloud Apps account for the user.
  3. Verify whether backups are running.
     

Procedure-2

  1. Identify the inSync user for whom the Cloud App account was deleted.
  2. Go to the user's inSync profile Cloud Apps >Edit > Backup Cloud Apps.
  3. Clear the Cloud App checkbox which has been deleted for the user  and click Save.
  4. Enable the cloud app disabled in step 2 to add the cloud app deviecs for the user. This automatically adds the cloud apps account for the user.

The action suggested in step 2 does not remove the cloud Apps for other users. However, it would be temporarily disabled and backups would not happen, unless you enable the Cloud Apps again.