Skip to main content



How can we help you?


Druva Documentation

Druva inSync Client Service does not start manually or automatically

Heads up!

We've transitioned to a new documentation portal to serve you better. Access the latest content by clicking here.

Problem description

 While starting Druva inSync Client Service shows below error

“Error 2: the system cannot find the file specified while starting the inSync service”

inSync upgrade or uninstallation does not work.


Files from the Druva installation folder C:\Program Files (x86)\Druva\inSync and folder C:\Program Files (x86)\Druva\inSync\amd64 are missing.

This may be due to improper uninstallation or the antivirus software might have deleted the files.


  • Clean up the registry manually, delete all key- values for the inSync product.

  • Below script can be run to uninstall the inSync or manual uninstallation can be performed later.

  • Make sure exclusions are added for inSync paths and processes in antivirus software.



Any Druva inSync client folder, process, service should not exist on the machine.

The user should now be able to install the inSync Client application successfully.

  • Was this article helpful?