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Druva Documentation

Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel


Problem description

We get the below error when trying to install or uninstall inSync Client on a Windows machine.


This is a machine-specific issue and can happen if the user does not have permission on the registry: 



Note: This part " S-1-5-18\Products\68AB67CA7DA73301B744CAF070E41400 "   may be different in your system.


  1. Install the application with administrator rights.

  2. If the issue persists, then provide full control permission to the affected registry keys.



As an example, the screenshot shared below, identified in yellow for the first part of the component key and in red the second component key:




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