1. What is Exchange Online in your environment?
2. Why is it essential to perform regular backups of Exchange Online?
3. What data and components does Druva backup from Exchange Online?
4. Can you explain the backup workflow for Exchange Online?
5. What are the prerequisites before configuring Druva for Exchange Online backups?
8. What steps are involved in configuring the Druva for Exchange Online backups?
9. How do I configure backup settings for Exchange Online in Druva?
10. How do I run a backup for Exchange Online using Druva?
11. How do I restore a backup for Exchange Online using Druva?
12. Based on your experience, what are the most common issues encountered when dealing with Exchange Online backups?
13. What are the items in Exchange Online not protected by Druva?

1. What is Exchange Online in your environment?

Exchange Online is a cloud-based email and calendaring solution provided by Microsoft as part of Office 365. It allows organizations to host their email infrastructure in the cloud, providing benefits such as scalability, reliability, and accessibility from anywhere.

2. Why is it essential to perform regular backups of Exchange Online?

Performing regular backups of Exchange Online is crucial to ensure data protection and disaster recovery. Backups help safeguard against accidental deletions, data corruption, cyberattacks, and other potential issues resulting in data loss. It provides the ability to restore individual emails, mailboxes, or entire tenants.

3. What data and components does Druva backup from Exchange Online?

Druva inSync backs up various data and components from Exchange Online, including mailboxes, emails, attachments, contacts, calendars, tasks, public folders, and other Exchange-related entities. It provides comprehensive protection for Exchange Online data to ensure recoverability.

Doc Link:  Data protected for Exchange Online

4. Can you explain the backup workflow for Exchange Online?

The backup workflow for Exchange Online in Druva inSync involves the following steps:

1. Create a SaaSApps profile and enable Exchange online for backup

2. Identification and selection of Exchange Online mailboxes or entities for backup.

3.  Map users to the profile

4. Schedule or manually run the backup

5. Availability of backup data for restore operations as per retention policies.

5. What are the prerequisites before configuring Druva for Exchange Online backups?

Before configuring Druva for Exchange Online backups, ensure the following prerequisites:

1. A valid subscription to Druva inSync and appropriate licensing for Exchange Online.

2. Supported Microsoft 365 Edition

3. An account with  Global Administrator privileges for initial configuration.

4. Enabled Cloud Key Management to store the encryption key.

5. Configure a profile to protect Exchange Online data.

6. Associate and add users to Microsoft 365-enabled SaaS Apps profile

6. What steps are involved in configuring the Druva for Exchange Online backups?

The activation process for the Druva client in Exchange Online backups involves the following steps:

1. Log in to the Druva inSync console.

2. Navigate to the Exchange Online backup configuration section.

3. Register M365 tenant and Select the preferred app

4. Verify the connection and provide the required permissions

5. Provision the user-preferred user deployment method

6. Configure for backup

Docs: Onboarding Guide

7. How do I configure backup settings for Exchange Online in Druva?

You can configure backup for Exchange Online and OneDrive in two ways: Quick Configure and Auto Configure.

• Quick Configure

  1. Enter the username or email address of the users to be backed up in the Users to the Backup field.

  2. Available users will start showing up while you type. You can select multiple users from the user list.

  3. Select the storage where the users' data should be saved from the Assign storage drop-down list.

  4. Select a profile from the Assign Profile drop-down list.

  5. Click Save

• Auto Configure

  1. This option enables you to automatically configure users' backup by mapping Azure AD attributes to storage and profile. You can filter users by using Groups, Azure AD attribute, or you can import all users, and then you can assign storage and profile to the users

8. How do I run a backup for Exchange Online using Druva?

Backup can be initiated manually or automatically

1. Go to the Druva dashboard and click on the "Microsoft 365" tab.

2. Click on the "Exchange Online".

3. Select the users that you want to backup.

4. Click on the "Backup Now" button.

5. Druva will start backing up the selected 

9. How do I restore a backup for Exchange Online using Druva?

You can restore

• The most recent backup

• A backup from a specific date

• Backups from a date range

Destinations You Can Restore To

• Same user account

• Different User Account

• A different folder on the same mailbox, or a different Exchange mailbox (out of place)

• Download as A ZIP, EML, or PST file

10. Based on your experience, what are the most common issues encountered when dealing with Exchange Online backups?

While each environment may have unique challenges, some common issues encountered with Exchange Online backups include;

1. API throttling and cloud integration issue

2. Insufficient permissions to backup web files 

3. The backup failed due to wrong credentials issue

4. Common Microsoft 365 errors.

5. InSync unable to access the tenant 

13. What are the items in Exchange Online not protected by Druva?

1. Deleted Calendar items and tasks

2. Recoverable Items folder in a user's Exchange Online account like

   1. Audits

   2. Calendar Logging

   3. DiscoveryHolds

   4. SubstrateHolds

   5. Versions

Doc Link: Introduction to Druva inSync for Exchange Online
 

14. What are the best practices when protecting the exchange online with the Druva backup solution?

1. Configure backup frequency: Ensure that you have set up an appropriate backup frequency for Exchange Online to ensure regular data protection. 

2. Review backup configuration settings: Review and verify the backup configuration settings in Druva Backup for Exchange Online to ensure they align with your organization's requirements.

3. Set proper retention policies: Set proper retention policies for Exchange Online backups to comply with your organization's data retention requirements. Ignoring retention policies may lead to excessive storage consumption or retention of unnecessary data.

4. Ensure to validate backups: After running backups, it is crucial to validate them to ensure data integrity and accuracy. Neglecting to validate backups may result in issues when restoring data.

5. Monitor backup status regularly: Regularly monitor the status of Exchange Online backups to identify any issues or errors promptly. Failing to monitor backups may result in undetected failures or gaps in data protection.

6. Test your restores: Perform periodic tests to ensure the backup data is recoverable and meets your recovery objectives. Skipping restore testing may lead to difficulties when restoring critical data during actual recovery scenarios.

7. Review backup reports regularly: Regularly review backup reports generated by Druva Backup for Exchange Online. These reports provide insights into backup status, any errors encountered, and overall data protection health. Neglecting to review backup reports may result in missed information about backup issues or potential risks.