Cloud Apps Integration Error Messages
EAUTH
| Description | Workaround |
|---|---|
|
Authorization Failed Cause A few of the reasons why this occurs are as follows:
How to verify You can see the app status from the Overview page. The app will be in Not Connected state. |
EUSERNOTFOUND
| Description | Workaround |
|---|---|
|
User Not Found Cause This error occurs for:
How to verify You can view the User Status from the respective User Details page. |
This issue will be resolved automatically. The backup job will not be triggered for the user with the next schedule. |
ETHROTTLE
| Description | Workaround |
|---|---|
|
Throttling Issue Cause This error occurs if the APIs fail due to throttling issues. Microsoft fails the requests sent to the Microsoft 365 tenant after maximum retries. This error occurs if the APIs fails due to throttling issues, such as continuous requests sent to the Microsoft 365 tenant are failed by Microsoft after maximum retries. |
This issue will be resolved automatically. The backup will be re-triggered with the next schedule. Learn more |
EFPERM
| Description | Workaround |
|---|---|
| This error occurs if inSync integration with the SaaS Apps fails if the SaaS Apps is not available or if inSync is unable to locate or connect to the SaaS Apps. | Check if the SaaS Apps service is available. If the service is available, try again after some time.
If the error persists, contact Support. |
|
When a SharePoint site URL is updated in inSync after a geo location update, the immediate few backups might fail with EFPERM error as the associated API is not functional during site migration. |
The EFPERM error will get resolved automatically during subsequent backups for the SharePoint site. |
EFPERMS
| Description | Workaround |
|---|---|
| This error occurs if inSync fails to authenticate a user. | Ensure the user exists in the SaaS Apps and is also configured for backup in inSync.
If the error persists, contact Support. |
EPERMS
| Description | Workaround |
|---|---|
|
This error occurs when:
|
Ensure:
|
EINTERNAL
| Description | Workaround |
|---|---|
|
Internal Error Cause Unexpected error while running the backup job. |
Retrigger the backup. If the issue persists, contact support. |
ESITENOTFOUND
| Description | Workaround |
|---|---|
|
Site Not Found Cause The site is removed from the M365 tenant and thus cannot be backed up. How to verify You can view the Status from the respective Site Details page. |
This issue will be resolved automatically. The site will be disabled for backup with the next schedule. |
EFOLDERNOTFOUND
| Description | Workaround |
|---|---|
|
Folder Not Found Cause Either you have removed or disabled the Public folder thus, it cannot be backed up. How to verify You can view the Status from the respective Public folder Details page. |
This issue will be resolved automatically. The Public folder will be disabled for backup with the next schedule. |
ETEAMNOTFOUND
| Description | Workaround |
|---|---|
|
Team Not Found Cause Either you have removed or disabled the team and thus it cannot be backed up. How to verify You can view the Status from the respective Team Details page. |
This issue will be resolved automatically. The Team will be disabled for backup with the next schedule. |
EGROUPNOTFOUND
| Description | Workaround |
|---|---|
|
Group Not Found Cause Either you have removed or disabled the group and thus it cannot be backed up. How to verify You can view the Status from the respective Group Details page. |
This issue will be resolved automatically. The Team will be disabled for backup with the next schedule. |
ESITEURLCHANGED
| Description | Workaround |
|---|---|
|
Site URL Changed Cause SharePoint site URL has changed due to a geo-location update. Immediate few backups might fail as the new site collection URL is not accessible. |
Backup will not be triggered for the site with the next schedule.
|
ESITEDISABLED
| Description | Workaround |
|---|---|
|
Site Disabled Cause This error occurs if the SharePoint site backup is disabled. How to verify You can view the Status from the respective Site Details page. |
Ensure that the SharePoint site backup is enabled. For more information, see Manage site collections for SharePoint Online. |
ESTORAGENOTASSIGNED
| Description | Workaround |
|---|---|
| This error occurs if storage is not assigned to a SharePoint site. | Assign storage from the SharePoint site settings. For more information, see Manage site collections for SharePoint Online. |
EKEYSERVER
| Description | Workaround |
|---|---|
| This error occurs if the encryption key is unavailable from the key server. | Ensure that Cloud Key Management System or inSync Connector is connected. For more information, see Troubleshooting inSync Connector issues. |
EINVALIDLIC
| Description | Workaround |
|---|---|
| This error occurs if the server license is either invalid or has expired. | Contact Support for further assistance. |
EQUOTA
| Description | Workaround |
|---|---|
| This error occurs if the user quota exceeds the maximum limit. | Contact your IT Administrator for further assistance. For more information, see Assign user quota for data backup. |
EREACH
| Description | Workaround |
|---|---|
| This error occurs if the server is not reachable. | Ensure that SaaS Apps service is available. If the error persists, contact Support. |
ECONFLICT
| Description | Workaround |
|---|---|
| This error occurs while making an update API call to SaaS Apps with outdated information. | Try again after some time. If the error persists, contact Support. |