Cloud Apps Integration Error Messages
EAUTH
| Description | Workaround |
|---|---|
| This error occurs when the cloud suite fails to authorize inSync at the time of authentication for granting inSync access to users. | Log in again to the Cloud suite with the global administrator account and provide access to inSync to access the user data.
|
icon to access the global navigation panel.
> Re-Configure besides the app type that you want to reconfigure to provide access to inSync to access the user data.EUSERNOTFOUND
| Description | Workaround |
|---|---|
|
This error occurs for:
You may also continue to encounter this error if inSync fails to communicate with the APIs provided by cloud suites. Ensure that inSync has appropriate permissions to generate refresh tokens and access tokens for cloud suite applications. If the error persists contact Support. |
Ensure that the user, create one if it does not exist, and user's device and mailbox (in case of OneDrive and Exchange Online) exists in your organization. To resolve this issue for Exchange Online and OneDrive, see Troubleshoot EUSERNOTFOUND error for Exchange Online and OneDrive. If the error persists, contact Support. |
ETHROTTLE
| Description | Workaround |
|---|---|
| This error occurs if inSync integration with the SaaS Apps fails due to throttling issues such as continuous inSync requests sent to the app getting blocked by the app provider. | SaaS Apps can automatically block requests for some time after continuous API calls to prevent any impact on the overall application performance.
To resolve this error, try again later. |
EFPERM
| Description | Workaround |
|---|---|
| This error occurs if inSync integration with the SaaS Apps fails if the SaaS Apps is not available or if inSync is unable to locate or connect to the SaaS Apps. | Check if the SaaS Apps service is available. If the service is available, try again after some time.
If the error persists, contact Support. |
|
When a SharePoint site URL is updated in inSync after a geo location update, the immediate few backups might fail with EFPERM error as the associated API is not functional during site migration. |
The EFPERM error will get resolved automatically during subsequent backups for the SharePoint site. |
EFPERMS
| Description | Workaround |
|---|---|
| This error occurs if inSync fails to authenticate a user. | Ensure the user exists in the SaaS Apps and is also configured for backup in inSync.
If the error persists, contact Support. |
EPERMS
| Description | Workaround |
|---|---|
|
This error occurs when:
|
Ensure:
|
EINTERNAL
| Description | Workaround |
|---|---|
|
This error occurs if inSync encounters an unexpected error while running the backup jobs. |
Retry the job. If the error persists, contact Support. |
ESITENOTFOUND
| Description | Workaround |
|---|---|
| This error occurs in case of SharePoint Online, in case the backup for a site has failed, because the site is deleted from the Microsoft 365 portal. | Either remove the configured site from backup in inSync or recreate the site in SharePoint to start the backup again. |
| This error also occurs if the verification of the SharePoint configuration fails. | Ensure that you enter a valid SharePoint site name during verification. |
|
When a SharePoint site URL is updated in inSync after the URL update at Microsoft 365 portal or the URL update due to geo location change, the immediate backup might fail with ESITENOTFOUND error as the associated API is not functional during site migration. |
If backup fails with ESITENOTFOUND during a site migration, then the site will be in the disabled state. In this scenario, the SharePoint site discovery job will enable it again during site URL change identification and the subsequent backups will be successful. |
EFOLDERNOTFOUND
| Description | Workaround |
|---|---|
| This error occurs in case the backup for a Public folder has failed because the Public folder is deleted from Microsoft 365 portal. | Either remove the configured Public folder from backup in inSync or recreate the Public folder to start the backup again. |
| This error also occurs if the verification of the Public folder configuration fails. | Ensure that you enter a valid Public folder name during verification. |
ETEAMNOTFOUND
| Description | Workaround |
|---|---|
| This error occurs for Teams, in case the backup for a team has failed, because the team is deleted from the Microsoft 365 portal. | Either remove the configured team from backup in inSync or recreate the team in Teams to start the backup again. |
| This error also occurs if the verification of the Teams configuration fails. | Ensure that you enter a valid team name during verification. |
EGROUPNOTFOUND
| Description | Workaround |
|---|---|
| This error occurs for Groups, in case the backup for a group has failed, because the group is deleted from the Microsoft 365 portal. |
Either remove the configured group from backup in inSync or recreate the group to start the backup again. |
| This error also occurs if the verification of the Groups configuration fails. | Ensure that you enter a valid group name during verification. |
ESITEURLCHANGED
| Description | Workaround |
|---|---|
|
When a SharePoint site URL is updated in inSync after a geo location update, the immediate few backups might fail with ESITEURLCHANGED error as the associated API is not functional during site migration or the new site collection URL is not accessible. |
The ESITEURLCHANGED error will get resolved automatically during subsequent backups for the SharePoint site. |
ESITEDISABLED
| Description | Workaround |
|---|---|
| This error occurs if the SharePoint site backup is disabled. | Ensure that the SharePoint site backup is enabled. For more information, see Manage site collections for SharePoint Online. |
ESTORAGENOTASSIGNED
| Description | Workaround |
|---|---|
| This error occurs if storage is not assigned to a SharePoint site. | Assign storage from the SharePoint site settings. For more information, see Manage site collections for SharePoint Online. |
EKEYSERVER
| Description | Workaround |
|---|---|
| This error occurs if the encryption key is unavailable from the key server. | Ensure that Cloud Key Management System or inSync Connector is connected. For more information, see Troubleshooting inSync Connector issues. |
EINVALIDLIC
| Description | Workaround |
|---|---|
| This error occurs if the server license is either invalid or has expired. | Contact Support for further assistance. |
EQUOTA
| Description | Workaround |
|---|---|
| This error occurs if the user quota exceeds the maximum limit. | Contact your IT Administrator for further assistance. For more information, see Assign user quota for data backup. |
EREACH
| Description | Workaround |
|---|---|
| This error occurs if the server is not reachable. | Ensure that SaaS Apps service is available. If the error persists, contact Support. |
ECONFLICT
| Description | Workaround |
|---|---|
| This error occurs while making an update API call to SaaS Apps with outdated information. | Try again after some time. If the error persists, contact Support. |