Environment and Licensing FAQs
This article lists the frequently asked questions related to login, environment, and licensing information.
Logging In / Environments / Licensing FAQs
- ►How do I log in to Salesforce 2.0 App after inviting a Salesforce 2.0 administrator from inSync?
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You will receive an email notification to create a Salesforce 2.0 administrator account. For more information, see Deploying the Salesforce App..
- ►My temporary administrator account credentials have expired after 48 hours duration. How do I proceed?
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Contact Support to send a new email invitation. You can activate the administrator account using the new activation email. For more information, see Create Administrator Account for the Salesforce App.
- ►What happens if I authenticate sandbox org instead of a production org?
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You can associate a license to a production organization only after completing 14 days of association with the current sandbox organization.
- ►How are the active users mapped with the number of organizations that are added from the License page in the Settings tab for a data backup license?
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The user can continue to add or authenticate organizations till the threshold of the licensed users is reached.
- ►What happens if I have added an org in the Environment Hub but not in the License page for backup?
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It is important that you authenticate the org from the License page after configuring the environment from Environment Hub for backups to work successfully.
- ►How many sandboxes does a sandbox seeding license cover?
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The Sandbox Seeding license will cover all of the sandboxes related to a Production org. Users in sandboxes do not count against the users for a license. For example, if you authenticate a production org with 100 users to a license, then the production user count is considered to estimate the license user count. In this case, the license user count will be 100 users.