This article helps you to troubleshoot issues when using the Salesforce App.
The following table lists the errors and possible solutions to troubleshoot the issues.
|Error Message||Possible Reason||Resolution|
|Errors: Required fields are missing: [MyCustomObject]||The parent records are not created.||
|Errors: Insufficient access rights on cross-reference ID: [Cross Reference Field ID]||The referenced record associated with the Error node is not created.||
|Errors: invalid cross reference id;||One of the reference fields on the object cannot find the referenced object record.||
|Errors: AccountAccessLevel, OpportunityAccessLevel, CaseAccessLevel (Account, Opportunity, Case Levels, Con Levels (All, Edit, Edit, Edit) are below organization levels (Edit, None, Read, ControlledByParent));||
This normally occurs with Share objects. This field must be set to an access level that is at least equal to the organization’s default ContactAccessLevel.
This field cannot be updated via the API if the ContactAccessLevel field is set to ‘Controlled by Parent,’ as the application cannot update this field for the associated account owner using the API.
|Errors: operation performed with inactive user;||An inactive user performs the operation.||
|Error: Cannot add custom fields to entity: AccountContactRole||For the specified object, ensure ‘Do Not Use External Id’ is set for the <External Id> field.|
|Error: Compiled formula is too big to execute (5,892 characters). Maximum size is 5,000 characters or Error: The size of your string is 5,385 bytes but may not exceed 4,000 bytes.||
Perform the following steps:
For more information, see Reducing the Length of Your Formula.
2. To reduce the size of the query that’s compiled from your formula syntax, follow the below suggestions from Salesforce.
For more information, see Reducing Your Formula’s Compile Size.