Overview

An inSync Cloud administrator can restore OneDrive data to the following locations using the inSync Management Console:

• To the same user's account from where the data was backed up.
• User's desktop or to a custom location on the user's device. If the user has multiple devices, you can choose the device on which you want to restore the OneDrive data.
• Different user's account.

An inSync end user can restore OneDrive data using the inSync Web.

For restore, you can use search to easily find and restore selected files and emails. 

Note:

• You cannot restore Microsoft 365 data to a mobile device. 
• Administrator will be able to see the snapshots of OneDrive devices in UTC time zone. 

Procedure

1. On the inSync Management Console menu bar, click Users.
2. Click the user name of the user whose data you want to restore.
3. Click the Backups tab and select the snapshot which you want to restore.

Note: By default, Curated Snapshot is selected for restoring OneDrive data if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for OneDrive users. 

Note: The quarantined snapshot is marked with   icon, and the latest unquarantined (clean) snapshot is marked with   icon that you cannot delete. For more information, see Ransomware Recovery for M365.

4. Click Restore Data and select OneDrive data source.
5. In the Snapshot Viewer window, select the snapshot which you want to restore and click Restore.

Note: By default, Curated Snapshot is selected for restoring OneDrive data if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for OneDrive users.

• Curated Snapshot - Curated Snapshot contains the cleanest and the most recent version of the file processed from multiple snapshots within a defined date range. Select this snapshot to restore data that is completely sanitized, 100% secure, and free of malware or viruses, which in turn helps mitigate ransomware attacks. For more information, see Curated Snapshot for Microsoft 365. 

Note: We support single curated snapshot per user per device. 

6. On the Restore Data window, select the snapshot from which you want to restore.

• Snapshots - Click Last 24 Hrs, Last 7 Days, or Earlier to select the snapshot from which you want to restore the data.

Note: The quarantined snapshot is marked with  icon and you cannot restore or download data from the quarantined snapshot.

7. Select the files or folders that you want to restore, and click Restore. The Restore OneDrive window appears.

   Note: When restoring data to a device, you cannot restore files with the same names simultaneously.

Alternatively, you can use Search to search for files that you want to restore.

8. On the Restore OneDrive window, provide details for the following:

9. Click OK.

View restore details

After the restore operation is complete, click View Details to view the restore details. For example, the state of restore, number of files restored, and the number of files missed.