Troubleshoot SharePoint Online issues
Microsoft 365 app: General issues
To know about the general Microsoft 365 issues, see Troubleshooting Microsoft 365 issues.
SharePoint Online issues
Issue: Scheduled backups of Microsoft 365 Sharepoint Cloud App fail
To resolve this issue, see Troubleshooting.
Issue: SharePoint backup completes with errors due to excess files
To resolve this issue, see Troubleshooting.
Issue: No Content Backed up yet
No Content Backed up yet message is displayed in the following scenarios:
- If the selected site collection is enabled for backup, but, backup is not initiated for that site collection
- If the first backup for the selected site collection fails.
To resolve this issue, one successful backup for the selected site collection is mandatory. See Backup SharePoint Online data.
Issue: Backup fails for SharePoint sites deleted from Microsoft 365
The following error is displayed when a backup fails for SharePoint sites deleted from Microsoft 365:
[INFO] Starting SharePoint Backup for site_collection : 5911869
[ERROR] SharePoint Backup failed for sitecollection: 5911869, reason: Requested site collection does not exist. (#10000010e)
To resolve this issue, disable backup from inSync for SharePoint sites that are deleted from Microsoft 365. See Disable backup for Site Collections.