Troubleshoot SharePoint Online issues
Microsoft 365 app: General issues
To know about the general Microsoft 365 issues, see Troubleshooting Microsoft 365 issues.
SharePoint Online issues
Issue: Scheduled backups of Microsoft 365 Sharepoint Cloud App fail
To resolve this issue, see Troubleshooting.
Issue: SharePoint backup completes with errors due to excess files
To resolve this issue, see Troubleshooting.
Issue: No Content Backed up yet
No Content Backed up yet message is displayed in the following scenarios:
- If the selected site collection is enabled for backup, but, backup is not initiated for that site collection
- If the first backup for the selected site collection fails.
To resolve this issue, one successful backup for the selected site collection is mandatory. See Backup SharePoint Online data.
Issue: Backup fails for SharePoint sites deleted from Microsoft 365
The following error is displayed when a backup fails for SharePoint sites deleted from Microsoft 365:
SharePoint Backup failed for sitecollection: #### , reason: Unable to read file. Permission Denied Response Code: 404 Text:{"odata.error":{"code":"-2147024893, System.IO.DirectoryNotFoundException","message":{"lang":"en-US","value":"File Not Found."}}} (#100000046)
To resolve this issue, disable backup from inSync for SharePoint sites that are deleted from Microsoft 365. See Disable backup for Site Collections.