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Introduction to inSync for SharePoint Online

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License editions: To understand the applicable license editions, see Plans & Pricing.


As an inSync Cloud administrator, you can configure inSync with Microsoft 365 for SharePoint Online and automatically discover and protect site collections.

inSync discovers and supports back up of the following site collection types:

  • Classic sites: The SharePoint site collection used for project collaboration, intranet portal pages, record storage, and so on.
  • Team sites (hidden sites for 365 Groups, Teams' Web App): A site collection used for Teams to work on projects, and share information and files from any device. A team site automatically creates Microsoft 365 group and any user that you add to the team site gets added to the Microsoft 365 group. These sites are not listed in the SharePoint sites list.


inSync Cloud administrator can avail the following benefits while protecting the SharePoint Online data:

  • Customizable backup frequency: Discover SharePoint Online sites and protect data as per their organization's Recovery Point objectives.
  • Flexible recovery location: Restore SharePoint Online data to the original site or as a copy within the site or simply download it.
  • On-demand restore: Restore SharePoint Online data on demand.
  • Granular restore capability: An option to do a full site restore or an object-level restore, making restores more efficient.

Supported Microsoft 365 editions 

inSync supports the following Microsoft 365 editions:

  • Microsoft 365 For Business
    • Microsoft 365 Business Basic
    • Microsoft 365 Business Standard
    • Microsoft 365 Business Premium
  • Microsoft 365 For Enterprise
    • Microsoft 365 E3
    • Microsoft 365 E5
    • Microsoft 365 F3
  • Office 365 For Enterprise
    • Office 365 E1
    • Office 365 E3
    • Office 365 E5
  • Government
    • Office 365 E1
    • Office 365 E3
    • Office 365 E5
  • Education
    • Office 365 A1
    • Office 365 A3
    • Office 365 A5

Data backed up by inSync for SharePoint Online

You can backup the following SharePoint Settings and SharePoint Data for SharePoint Online:

SharePoint Site Settings

The following data types are backed up for SharePoint Online

  • Users and Permissions
    • People and groups
    • Site permissions
    • Site collection administrators (Top-level site)
  • Site administration
    • Regional Settings
    • Language Settings - Default Language
    • Language Settings - All supported Languages
    • User alerts
    • Content Organizer Settings
    • Content Organizer Rules
    • Content-associated labels (except if a label is changed for a file in the destination in case in-place restore)
    • Site Closure and Deletion
    • Site output cache
    • General Settings- Below is the list of general settings that we are going to restore in Managed Metadata:
      • Name
      • Description
      • Term set or term
      • Default value
      • Display Format
      • Allow multiple values
      • Require that this column contains information
      • Enforce Unique values


  • Due to Microsoft API limitations, the restore of User alerts, Content Organizer Settings, Site Closure and Deletion, and Site output cache settings are not supported.
  • Due to Microsoft graph API limitations, backup and restore for Term Group, Term Set, and Term settings is not supported.
  • Look and Feel
    • Site Title and description
    • Logo URL
    • Logo Description
    • Navigation Elements​​​​
    • Master Page
    • Site Templates
    • Quick Launch
    • Top Link Bar
    • Welcome Page
    • Device Channels
    • Change the look
    • Navigation


  • Due to Microsoft API limitations, the restore of Welcome Page and Navigation settings is not supported.
  • In case of Device Channels, you can perform only In-Place Restore activity.
  • Site Actions
    • Manage site features
  • Site Collection Administration
    • Site Collection Features
    • Variation labels
    • Variation logs
  • List/Library Settings
    • Rating settings
    • Versioning settings
    • Advanced settings
    • Validation settings
    • Title, description, and navigation
    • Audience targeting settings
    • Column default values settings
    • Calendar View
    • Datasheet View
    • Gantt View
    • Standard View
    • Managed metadata and Enterprise keyword columns
  • Web Designer Galleries
    • Site columns
    • Site content types
    • Web parts
    • List templates
    • Master pages and page layouts
    • Themes
    • Solutions
    • Composed looks


  • In case of Web Parts, List templates, Themes, Solutions, you can perform only In-Place Restore activity.
  • For site content types, back up and restore are performed at root site collection level, subsite level, and list or document library level.

SharePoint Data

The following data is backed up for SharePoint Online:

  • Team sites (Microsoft 365 Groups, and Team’s hidden sites)
  • Classic sites

Within a site, inSync backs up the following:

• Master Pages (Gallery)

• Site Templates (Solution Gallery)

• Subsites

• Document Libraries

• Lists

• Form Templates

• Assets

• Site Pages

•Site level terms in term store

• Metadata associated with site collections, sites, libraries, list, templates, assets, folders, files, content types, and permissions.

• Audit data associated with Files, Folders, List items, Site Pages, Document Library, List, Subsite, and Site as follows:

  • Files: Backup and restore of Modified By, Modified Time, Created By, and Created Time)
  • Folder: Backup and restore of Modified By, Modified Time, Created By, and Created Time)
  • List items: Backup and restore of Modified By, Modified Time, Created By, and Created Time)
  • Site Pages: Backup and restore of Modified By, Modified Time, Created By, and Created Time)
  • Document Library: Backup and restore of Modified Time
  • List: Backup and restore of Modified Time
  • Subsite: Backup of Modified Time, Created By, and Created Time

Note: Due to Microsoft API limitations, the restore of audit data for Subsite is not supported.

  • Site: Backup of Modified Time, Created By, and Created Time

Note: Due to Microsoft API limitations, the restore of audit data for Site is not supported.

API limitations for back up of SharePoint Online data:

  • Unpublished site pages will not be backed up.
  • Checked out files and folders will not be backed up.
  • Contents in the recycle bin will not be backed up.
  • Forms folder is displayed by default in every folder for every backed up site collection and will not be restored.
  • If the SharePoint Online sites, subsites, lists, and document libraries have a '/' (forward slash) character present in their title, the “/” is replaced with an “_” (underscore) character before backing up the data.

Data excluded from backups for SharePoint Online

Exclusion of Teams Meeting Recordings (Configurable)

SharePoint backups will exclude all files from the default folder path of Teams Meeting Recordings (TMR) to ensure optimized backup speed.

For more information, see Exclusion of Teams Meeting Recordings from backups.

Supported inSync tasks for SharePoint Online

Backup of data Restore of data to a custom location Download of data by inSync Cloud administrator and inSync user Enterprise Search Legal Hold Scan the data for compliance risks



inSync Cloud administrator can do an in-place restore as well as restore as a copy for a site collection


inSync user cannot download any data. 


  • By default, this feature is not supported.
    • The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Account Manager or Support. For more information, see Enterprise Search backed up data to restore.



Required permissions for access to SharePoint Online

For more information about the required permissions to access and protect SharePoint Online data, see Microsoft 365 App Permissions for Druva App.

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