Restore Public folder data
The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Account Manager or Support.
Overview
Restore of data ensures that the data is available for future reference and business continuity and can be retrieved in case of accidental deletion or malicious activities.
This feature helps administrators in the following scenarios:
-
If there is a requirement to recover the backed up Public folder contents to the original location or recover it as a copy in the Microsoft 365 tenant account.
-
If a Public folder is deleted and does not exist in Microsoft 365 tenant, you can recover the backed-up contents of a deleted Public folder as a new Public folder with the same name.
For example: Public folder ABC is deleted from your Microsoft 365 tenant. You can restore this Public folder as a new Public folder with the name ABC using inSync.
Restore of Public folder data using inSync Management Console depends on the Public folder state and the Public folder component selected:
- State of the Public folder: Active and Deleted
- Active: Public folder exists in your environment.
- Deleted: Public folder that is present in Recycle bin.
- Public folder component: The Public folder components selected for restore from inSync Management Console
- Full or complete Public folder
- Only Public folder data: Emails and Posts, Journals, Notes, Tasks, Calendars, and Contacts
- Only Subfolder
- Only Settings
See the Support matrix for restore.
An administrator can restore Public folder data using the inSync Management Console at the following locations based on the selection for restore:
- Restore Active Public folder:
- In-place Restore: To the same Public folder from where the data was backed up.
- Restore as a Copy: A new Public folder with <inSync Restore datetimestamp> is created under the parent public folder and the data is restored here.
- Restore Deleted Public folder:
- Restore as a New Public folder: Creates a new Public folder with the same name and restores data to this new Public folder.
Support matrix for restore
Here's a matrix that lists the supported restore options for Public folder data using inSync.
| Public folder component selected in inSync | Public folder State | Restore Location | Restore Options |
|---|---|---|---|
|
Full or complete Public folder |
Active |
Same Site |
|
| Deleted | New Public folder | Restore as a new Public folder | |
| Subfolder |
Active |
Same Site |
|
| Deleted | New Public folder | Restore as a new Public folder | |
|
Only Public folder data (Without Settings)
|
Active |
Same Site |
|
| Deleted | New Public folder | Restore as a new Public folder | |
|
Only Settings |
Active | Same Site | In-Place |
| Deleted | New Public folder | Restore as a new Public folder |
Restore Public folder data using inSync Management Console
An administrator can restore Public folder data using the inSync Management Console as mentioned below.
Scenario: Full or complete Public folder restore
| Public folder State | Restore Options |
|---|---|
|
Active |
In-place Restore: Adds the missing data and overwrites the existing same data within the same Public folder with the data selected for restore. Select the checkbox besides Restore deleted items only if you want to restore only deleted items.
Restore as a Copy: The restored Public folder is available with the name <inSync Restore datetimestamp> which contains all the data selected for restore.
|
|
Deleted |
Restore as a new Site: A new Public folder with the same name is created with the data selected for restore.
|
Scenario: Only Subfolder restore
| Public folder State | Restore Options |
|---|---|
|
Active |
In-place Restore: Adds the missing data and overwrites the existing same data within the same Public folder with the data selected for restore. Select the checkbox besides Restore deleted items only if you want to restore only deleted items.
Restore as a Copy: The restored Public folder is available with the name <inSync Restore datetimestamp> which contains all the data selected for restore.
|
|
Deleted |
Restore as a new Site: A new Public folder with the same name is created with the data selected for restore.
|
Scenario: Only Emails and Posts, Journals, Notes, Tasks, Calendars, and Contacts (Without Settings) restore
| Public folder State | Restore Options |
|---|---|
|
Active |
In-place Restore: Adds the missing data and overwrites the existing same data within the same Public folder with the data selected for restore. Select the checkbox besides Restore deleted items only if you want to restore only deleted items. Restore as a Copy: The restored Public folder is available within the name <inSync Restore datetimestamp> which contains all the data selected for restore.
|
| Deleted | Restore as a new Site: A new Public folder with the same name is created with the selected data and default settings. |
Scenario: Only Public folder settings restore
| Public folder State | Restore Options |
|---|---|
| Active |
In-place Restore: Replaces and overwrites the existing settings within the Public folder with the settings selected for restore. |
| Deleted | Restore as a new Site: A new Public folder with the same name is created with the settings selected for restore. |
Procedure
- Sign in to Druva Cloud Platform Console and navigate to Microsoft 365 > Public folder.
A page that lists all the discovered Public folders appears. - Click the Public folder name that you want to restore. The Public folder page appears if you select a Public folder for which the backup has been enabled.
- In the right pane, click the Restore Data tab. From the listed Public folder contents displayed within Snapshot Viewer, browse and select the Public folder data that you want to restore. Use the snapshot selector to select the snapshot from which you want to restore data.
- Click Restore. The Restore window appears. The Restore Options are displayed based on the selected Public folder component (Full Public folder, Only Public folder data, or Only Settings) and the Public folder state (Active and Deleted).
- Select the desired restore option and proceed with the restore action. A confirmation message appears after a restore action is initiated successfully. You can view the restore activity progress using Live Activities.
Things to consider for Public folder restore
- Due to EWS API limitations, you cannot change or modify Mail Settings for a Public folder once these settings are overwritten after a successful In-Place or Restore as a Copy activity is initiated from inSync.
- Notes are restored with the default color (Yellow) and not as per the color that you have assigned.
- With the 30-October-2021 cloud update, if mailboxes are split for any of your existing Public folders, the In-place Restore option will fail for older snapshots associated with such Public folders. In this scenario, the Restore as a Copy option will work. For more information, see Public folder mailbox autosplit.