Skip to main content


 

 

How can we help you?

 

 
Druva Documentation

Know your Exchange Online Dashboard

Heads up!

We've transitioned to a new documentation portal to serve you better. Access the latest content by clicking here.

On-Premise Editions:File:/cross.pngEnterpriseFile:/tick.pngProfessional
Supported inSync mobile app versions:3.7 or later

The Exchange Online dashboard lists all the discovered users. This topic explains the dashboard in detail and the actions you can perform on it.

Access path

To access the {{exchangeonline}} dashboard, sign in to inSync Management Console and navigate to Microsoft 365 > Exchange Online.

Field description

The following table lists the fields under the Exchange Online dashboard.

Field Description
Search User Search for a user.
User Name The name of the user.
Last Completed Backup

The date and time when data was last backed up from the SaaS App. To view the status details, click on the status.

Click on the column header to sort the list as per the last completed backup timestamp.

Backup Data

The amount of data that inSync has backed up for that SaaS App account.

Click the column header to sort the list as per the backup data size.

App Status The status of the SaaS App account. 

The following symbols are displayed adjacent to the status of the device, based on their configuration.

Symbol and description

legal_hold_img.png  The device is on Legal Hold. For more information, see About Legal Hold.

persona_img.png  Persona backup is configured for the device. 

Click the column header to sort the list alphabetically as per the app configuration status.

Last Backup Status

Backup status of the SaaS App.

Click on the column header to sort the list alphabetically as per the last backup status.

Status Details

Displays the error message indicating the reason for user data backup failure. Click the error message for more details. For more information, see SaaS Apps Error Messages

Click on the column header to sort the list. The sorting is not alphabetical and is done based on the error message.

Filters for Exchange Online

Click on the    to filter the user accounts as per the Last Backup Status and App Status.

The following table displays the available filter options as per the Last Backup Status and App Status.

Filters Options
Last Backup Status
  • Backed Up Successfully: All users for which the backup operation was successful.
  • Backed Up With Errors: All users for which the backup operation completed with some errors.
  • Backup Failed: All users for which the backup operation failed.
  • Never Backed Up: All users for which backup was never initiated.
  • Backup Throttled: All users for which the backup was throttled due to API throttling errors.
App Status
  • Disabled: All users for which backup is disabled.
  • Enabled: All users for which backup is enabled.

Actions 

Select the user by clicking the checkbox next to the User Name and perform the required actions as described in the following table.

Action Description
Backup Now Click Backup Now to start on-demand back up of the Cloud App account for the selected user.
Enable Click Enable to enable the backup of Cloud App account for the selected user. 
Disable Click Disable to disable the backup of Cloud App account for the selected user. 
Delete

Click Delete to remove the Cloud App user account from inSync. 

The backed up data cannot be restored if the Cloud App user account is deleted. 

User Details

Click a user name to view the user's details. The Users summary is arranged and displayed across four tabs, depending upon the inSync license your organization holds.

The following tabs display the various user information -

Details tab - Provides user summary, data usage, and lists various data sources under protection.
Backups tab - Lists the data sources under protection and their snapshots - view and manage the snapshots.
DLP tab - If your organization has purchased DLP license, this tab displays the current location or the traced location of the user device on the world map along with other information.
Share Activity tab - If your organization has purchased inSync Share license, this tab displays the activities performed by the user along with their details in inSync Share.

Details Tab

Details tab is further divided into section for better segregation of information.

  • Summary
  • Data Usage
    • Device
    • SaaS Apps
  • Data Sources 

The following table lists the fields in the Summary

Field Description
Name The name of the user.

Label of the User-Identifier Custom Attribute

Note: This label appears only when you have enabled User-Identifier Custom Attribute in the AD/LDAP settings as well as opted to display the User-Identifier Custom Attribute on the Users page.

To learn more, see Configure User-Identifier Custom Attribute.  

The actual User-Identifier Custom Attribute of the user from your registered AD/LDAP.

 

Email The email address of the user. Email alerts and notifications to the user are sent to this email ID.
User Status The status of the user.
Added on The user activation date and time.
Added by The name of the administrator who added the user.
Profile The profile to which the user has been linked to.
Storage The storage region to which the user is linked.
Endpoint quota The maximum amount of data the user can back up or share on the inSync server from all the devices.
CloudCache

The CloudCache Server to which the user is associated.

Note: If a user is not associated to any CloudCache Server,  a double hyphen '--'  is displayed.

GUID

AD/LDAP GUID for a user.

Note: If a user is not associated to any AD/LDAP,  a double hyphen '--'  is displayed.

M365 Preferred Data Location

The preferred data location for an Exchange Online or OneDrive user. This field is applicable only for Microsoft 365 Multi-Geo tenants.

For more information, see User PDL updates in inSync.

Data Usage

Based on your license and the different data sources under protection, example, Endpoint (Device) and SaaS Apps (SaaS Apps), this area uniquely displays data for data sources under protection for the user.

The following table lists the fields in the Device Usage

Field Description
Devices Backup Data The sum of data in the backup folders on all devices of the user.
Share Data The amount of data in the inSync Share on all devices of the user.
# Devices added The total number of user devices under protection.

The following table lists the fields in the SaaS Apps Usage

Field Description
#SaaS Apps Enabled The number of SaaS Apps under protection for the user.
SaaS Apps Backup Data The amount of data in the SaaS Apps under protection.

Data Sources

This area lists all the user data sources, that is, Device and Cloud Apps which are configured for data protection in inSync.

Field Description
 License The workload license consumed by the user. Example, active or preserve. If no license is consumed, it will show unlicensed.
Activated on The date on which the inSync Client was activated on the device.
Total Backup data The size of total backed up data of the user during the first and incremental backups.
Last completed backup The date and time when the last backup was taken from the device or cloud app.
Last Backup Status     The status of the last backup.

Backups Tab

The Backups tab provides a device or SaaS Apps wise snapshot details for each backup activity. Administrators can view and manage the snapshots based on the requirements.

Select the Datasource for which you want to view the snapshot details. Curated Snapshot and all other snapshots are displayed.

 Considerations:

  • You cannot delete a snapshot belonging to a user whose profile is enabled with Data Lock. The data-enabled snapshots will, however, be erased during compaction based on the retention policy.

  • You can delete maximum 20 snapshots at a time.

  • The latest snapshot cannot be deleted.
  • If the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints, ​​​​​​the snapshots used for creating a Curated Snapshot are indicated with the icon. Such snapshots cannot be deleted. To delete them, you must delete the Curated Snapshot first and then delete these snapshots. For information about how to delete the Curated Snapshot see Curated Snapshot. For information about how to delete a snapshot, see Delete Snapshots
  • Quarantined Snapshot is indicated with the   icon, which indicates that restore and download action from this snapshot is not allowed.  

Note: Curated Snapshot is available only for Endpoints and it is displayed if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints.

If displayed, hover over the icons beside the snapshot to know more about that particular snapshot.

​​​​​Curated Snapshot - This section contains the cleanest and the most recent version of the file processed from multiple snapshots within a defined date range. For more information about Curated Snapshot, see this page.

​​​​​The following details are displayed in the Curated Snapshot area -

Field Description
Snapshot The date and time when the curated snapshot was generated.
Size The size of the curated snapshot.
# Files Included

The number of cleanest files processed from multiple snapshots and available for restore as a part of the curated snapshot.

# Available till The date and timestamp until which the curated snapshot will be retained.

Snapshots - This section lists all snapshots details. ​​​​​

The following details are displayed in the Snapshots area -

Field Description
Snapshot The date and time when the snapshot was generated.
Size The size of the snapshot.
# Files backed up The number of files backed up as part of the backup.
# Files Missed The number of files missed as part of the backup.

Note: You can rollback the deleted snapshot(s). For more information, see Rollback Actions.

DLP Tab

The DLP area displays the number of user's devices that are being traced by inSync. The traced devices are displayed as points on the World map.

Share Activity Tab

The Share Activity tab lists the recent activities of the user in the inSync Share folder. 

Field    Description
Activity  Details of the activity performed.
Time Timestamp details of the activity.

Actions on the User Details page

You can perform the following actions on the User Details page.

Action

Description

Restore Data

Click the Restore button located on the top right to restore or download data for a user. For more information, see

Activate

Click the ellipsis button image10.jpg  and click Activate located on the top right to activate the user in Endpoints and SaaS Apps. For more information, see Activate Users.

Preserve

Click the ellipsis button image10.jpg  and click Preserve located on the top right to preserve a user in Endpoints and SaaS Apps. For more information, see Preserve Users.

Remove License

Click the ellipsis button image10.jpg  and click Remove License located on the top right to remove the license of the user. Removing a license will delete the data source and its backed up data of the selected workloads and free up the license (active or preserved). This action cannot be reversed. For more information, see Remove License

Reset Password

Click the ellipsis button image10.jpg  and click Reset Pasword located on the top right to reset the Client password for the user. For more information, see Reset the password for a user.

Download Authkeys

Click the ellipsis button image10.jpg  and click Download Authkeys located on the top right to download the authentication keys for the user. For more information, see  Download the authentication key.

Download Debug Logs

Click the ellipsis button image10.jpg  and click Download Debug Logs located on the top right to download the debug logs for enabling Support to troubleshoot any issue with the Client on the user device. For more information, see Download inSync user log files.

Delete

Click the ellipsis button image10.jpg  and click Delete located on the top right to delete the user. For more information, see Delete Users.

 
  • Was this article helpful?