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Druva Documentation

Troubleshooting VSS Error 8007000e while running inSync backup

This article is applicable for inSync client installed on:

  • Windows XP
  • Windows Vista
  • Windows 7, 8, 8.1 and 10

Problem description

While performing a backup from an inSync client on Windows XP, Vista, and Windows 7, 8, 8.1, 10, the backup fails with the following VSS related errors in the inSyncClient.log:
 

{snip}
[2016-07-19 09:33:27,586] [WARNING] Snapshot creation returned result = 3,rc = 8007000e. Retrying.. 
[2016-07-19 09:33:57,553] [WARNING] Snapshot creation returned result = 3,rc = 8007000e. Retrying.. 
[2016-07-19 09:34:27,522] [WARNING] Snapshot creation returned result = 3,rc = 8007000e. Retrying.. 
[2016-07-19 09:34:57,486] [INFO] Windows VSS failed to create a snapshot for C:\ at step 3, status 0x8007000e[Not enough storage is available to complete this operation] (#100000036).Backing up live data.
{snip}

This issue mostly occurs when the diff area (shadow storage) is not large enough to create shadow copies.

Resolution

You need to increase the size of Diff area/ShadowStorage. To achieve this, run the following commands with admin elevated command prompt.

vssadmin resize shadowstorage /for=<forvolumespec> /on=<onvolumespec> [/maxsize=<maxsizespec>]

Example: vssadmin resize shadowstorage /for=c: /on=:c: /maxsize=10%

Reference: https://technet.microsoft.com/en-us/library/cc788050

Verification

Run the backup. If the backups fail, please contact Druva technical support.  

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