Skip to main content

 

Druva Documentation

How to enable debug logging for inSync client?

Overview

While troubleshooting a scenario with inSync client,  the Druva support team might request to enable debug logging to capture verbose information. A debug log can record database operations, system processes, and errors that occur when executing a backup/restore. Based on the OS, following are the steps to enable debug logging.

Windows

  1. Stop the Druva Client service.
  2. Kill all the inSync processes from the Task Manager.
  3. Do one of the following:
    • For inSync client 5.5 and below, browse to the C:\inSync4\users\<username>\inSync.cfg file.
    • For inSync client 5.8 and above, browse to the C:\ProgramData\Druva\inSync4\users\<username>inSync.cfg file.
  4. Set the DEBUGLEVEL=9
  5. Save the file.
  6. Start the Druva client services.

Mac

  1. Open the Terminal
  2. killall inSync
  3. Browse to the /Users/<username>/Library/Application Support/inSync/inSync.cfg directory.
  4. Open the configuration file in a notepad editor.
  5. Set the DEBUGLEVEL=9
  6. Save the file
  7. Launch the Druva application

Linux

  1. You can also use the same command as Mac killall inSync to stop the druva client daemon.
  2. Browse to the /home/<username>/.inSync directory and open the inSync.cfg file.
  3. Set the DEBUGLEVEL=9
  4. Save the file.
  5. Launch the Druva  application.

Note: Ensure you take a backup of the inSync.cfg file before making any changes. This is an important file as it contains all the client related configuration and could cause issues if corrupt.