Unable to add guest user
This article applies to:
- Product version: All versions of inSync Cloud and On-Premises
inSync displays the following error message while adding a guest user as a collaborator:
Successfully saved changes. Could not add <guest_userID> as guest(s).
Druva issues 50 guest user licenses to each inSync Cloud and On-Premises customer. If your users have used up all the 50 guest user licenses and are trying to add more guest users as collaborators, inSync shows this error.
For On-Premises deployments:
- Check the inSync Server logs (Cportal.log) for the below error while adding the guest user:
[2017-04-05 09:23:40,328] [ERROR] Error occurred when creating guest. Error : Internal error. (#100000001)
[2017-04-05 09:23:40,345] [INFO] Successfully added ids : Failed to add ids :  Failed to add guests : [firstname.lastname@example.org'] Successfully edited permissions of ids :  Failed to edit permissions of ids :  Successfully removed ids :  Failed to remove ids : 
Traceback in the inSyncCloudServer log shows :
[2017-04-05 09:23:40,328] [ERROR] Error <type 'exceptions.Exception'>:Number of licensed guests exceeded.. Traceback -Traceback (most recent call last):
File "inSyncLib\inSyncRPCServer.pyc", line 98, in call_method
File "inSyncLib\inSyncRPCBase.pyc", line 1131, in call_method
File "inSyncSrv\inSyncAPIServer.pyc", line 265, in _dispatch
File "inSyncSrv\inSyncAPIGuest.pyc", line 88, in create
File "inSyncLib\inSyncUser.pyc", line 3869, in CreateGuest
Exception: Number of licensed guests exceeded.
For On-Premises, log on to the inSync Management Console and go to > Settings and perform the following steps:
Click inSync License
Check the Guests user license count under License Summary.
If the Guest licenses are 50 then make a note of the License Key and share the same with the Druva Service Desk team when you request for more licenses.
For Cloud deployments:
Log on to inSync Management Console.
Go to > My Account.
Under Customer Details if the count against Guest users is 50, contact Druva Service Desk to increase the guest licenses.