Phoenix VMware backup fails on a VM with event id 1000 for VMware Tools
Problem description
Phoenix VMware backup fails on a VM with event id 1000 for VMware Tools.
- This event from the OS is observed only with virtual machines.
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VMware or any application backup (e.g SQL) on that virtual machine may get stuck or skip with PHOENIX243 error.
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The following error is encountered:
Volume Shadow Copy(VSS) Internal Error (#10004ffff : 0x80070583L) (Error Code : VSS65535)
Traceback
Download the Phoenix logs.
Location - PhoenixLogs-Job<jobid>\<backupset>\PhoenixJob<jobid>\
Traceback -1
[ERROR] <_MainThread(MainThread)> SqlAgent :SQL backup failed: Volume Shadow Copy(VSS) Internal Error (#10004ffff : 0x80070583L) (Error Code : VSS65535)
Traceback -2
Event Type: Error
Event Source: VMware Tools
Event Category: None
Event ID: 1000
User: NT AUTHORITY\SYSTEM
Description: [critical] [vmsvc:Glib] file ..\..\..\glib\gmain.c: line 2849: assertion `loop != NULL' failed
Resolution
-
Restart VMware tools.
Go to Administrative Tools > Services. -
Repair VMware tools.