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Druva Documentation

Phoenix VMware backup fails on a VM with event id 1000 for VMware Tools

 

Problem description

Phoenix VMware backup fails on a VM with event id 1000 for VMware Tools. 

  • This event from the OS is observed only with virtual machines.
  • VMware or any application backup (e.g SQL) on that virtual machine may get stuck or skip with PHOENIX243 error.

  • The following error is encountered:
     Volume Shadow Copy(VSS) Internal Error (#10004ffff : 0x80070583L) (Error Code : VSS65535)

Traceback

Download the Phoenix logs.

Location - PhoenixLogs-Job<jobid>\<backupset>\PhoenixJob<jobid>\

Traceback -1

[ERROR] <_MainThread(MainThread)> SqlAgent :SQL backup failed: Volume Shadow Copy(VSS) Internal Error (#10004ffff : 0x80070583L) (Error Code : VSS65535)

Traceback -2

Event Type: Error

Event Source: VMware Tools

Event Category: None

Event ID: 1000

User: NT AUTHORITY\SYSTEM

Description:          [critical] [vmsvc:Glib] file ..\..\..\glib\gmain.c: line 2849: assertion `loop != NULL' failed

Resolution

  • Restart VMware tools.  
    Go to Administrative Tools > Services.

  • Repair VMware tools.