Skip to main content



How can we help you?


Druva Documentation

Linux NAS backup fails with error Phoenix 370

Heads up!

We've transitioned to a new documentation portal to serve you better. Access the latest content by clicking here.



Linux NAS backup fails with error Phoenix 370

Problem description

  • This issue is specific to Linux Nas proxy.

  • We do not see the share mounted on the NAS Proxy when we run # df -h.

  • Phoenix job log shows the error -  Phoenix370.


One of the causes for this is a stale file handle  /mnt mount on NAS proxy. 


  • Run df-h on the NAS proxy, and you will observe the following stale file handle message.



  • After rebooting the NAS proxy and /mnt stale file handle error should be gone now.


  •  Re-run the backup job.


See also

<Relevant reference article links>